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scott2023's avatar
scott2023
Occasional Contributor
9 months ago
Solved

MacOS: Upon unlocking, 1Password app hides and moves to last place in app switcher

Hi! This is really weird. The past several weeks (months?) I've noticed on Mac OS that when: 1Password is locked I open the app Prompted for Touch ID, I provide my fingerprint 1Password unlocks ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
9 months ago

Hello scott2023! 👋

I'm sorry that you're seeing unexpected behaviour with 1Password and the macOS App Switcher. I've tried to reproduce the same behaviour on my end but I'm not seeing the same thing. So that I can better understand the situation, can you tell me the following: 

  1. How are you opening 1Password? By right-clicking on the menu bar icon and clicking Open 1Password? By using a keyboard shortcut? Some other way?
  2. At step 5 you say that the 1Password app disappears, are you referring to the main window? What app comes to the foreground? 


I look forward to hearing from you.

-Dave

  • scott2023's avatar
    scott2023
    Occasional Contributor
    9 months ago

    1P_DaveThank you for the reply!

    1. I am usually opening 1Password via Alfred (app launcher). I'll trigger Alfred (command-space), then type "1p" and enter.
    2. Yes, the main app window disappears, as though I hit command-H or chose "hide 1Password" from the menu. Except that 1Password is also moved to "last place" in the app switcher.

    I made a screen recording just now but don't want to share it here, since it shows some personal info. How could I get you a link to my recording privately?

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      9 months ago

      scott2023 

      I'm sorry for the delay in replying. Please send an email to support@1Password.com along with a link to this thread.  

      After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you a secure upload link for your screen recording. 

      -Dave

      • scott2023's avatar
        scott2023
        Occasional Contributor
        8 months ago

        1P_DaveThank you! Here is my support ID: GQZ-22357-493

        I await your secure upload link. 😁 Much appreciated!

    • wuestenfuchs's avatar
      wuestenfuchs
      New Contributor
      9 months ago

      I have the exact same issue.
      Was there any solution to this?