Forum Discussion

Former Member

4 years ago

Master Password not working on Mac App

macos

Former Member

4 years ago

Hi @PeteSK!

We will be happy to help you with this. I noticed that you also sent us an email with the same question. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: ZZD-52166-425

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I use an iMac and the Mac app and have the latest 1Password update. I changed the password using the 1Password web login. This worked (...","body@stringLength":"702","rawBody":"

Hi, I recently changed my master password for security reasons. I use an iMac and the Mac app and have the latest 1Password update. I changed the password using the 1Password web login. This worked (Profile/change password etc). However, when I go to my iMac and open the app it will not accept the new master password and I have to use the old one. This is the same for the safari extension too. Any help[ in understanding why would be appreciated. Thx

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1Password Version: Not Provided
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\nReferrer: forum-search:master Password

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1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=master%20Password

"},"Conversation:conversation:55720":{"__typename":"Conversation","id":"conversation:55720","solved":false,"topic":{"__ref":"ForumTopicMessage:message:55720"},"lastPostingActivityTime":"2021-09-06T22:16:50.000-07:00","lastPostTime":"2021-09-06T22:16:50.000-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:55720":{"__typename":"ModerationData","id":"moderation_data:55720","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:55720_1":{"__typename":"Revision","id":"revision:55720_1","lastEditTime":"2021-09-06T22:05:41.000-07:00"},"ForumReplyMessage:message:55721":{"__typename":"ForumReplyMessage","id":"message:55721","conversation":{"__ref":"Conversation:conversation:55720"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:55720/message:55721","revisionNum":1,"uid":55721,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Master Password not working on Mac App","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:55721"},"parent":{"__ref":"ForumTopicMessage:message:55720"},"body":"

Hi @PeteSK!

\n\n

Thank you for your patience!

\n\n

ref: ZZD-52166-425

","body@stringLength":"416","rawBody":"

Hi @PeteSK!

\n\n

Thank you for your patience!

\n\n

ref: ZZD-52166-425

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