Forum Discussion

mikemasin's avatar
mikemasin
New Contributor
4 months ago

Persistent restart to update

I just uninstalled the stable version and installed the 8.10.80 beta.  When 1P launches it prompts to restart but the link isn't active. (Later dismisses the message.)  About shows this (and restart isn't active.)

Thanks.

 

6 Replies

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator

      Stanzilla​ 

      I'm sorry that you're seeing the same issue. I'd like to ask you to create a diagnostics report from your Windows PC:

      Send a diagnostics report (Windows)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/persistent-restart-to-update/157012/replies/157688
      • Your forum username: Stanzilla


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager

    Hi mikemasin​ and xazac​,

    Sorry for this annoyance! Have you restarted your computers since this started appearing? If you've tried that and it's still appearing, I'd like to ask you to create a diagnostics report from 

    1Password: Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread
    • Your forum username


    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    • mikemasin's avatar
      mikemasin
      New Contributor

      I'm a serial rebooter, report emailed. 

      #UFQ-47852-722

      Thanks.

      • 1P_Timothy's avatar
        1P_Timothy
        Icon for Community Manager rankCommunity Manager

        Thanks for sharing that mikemasin​.

        I can see my colleagues have received the diagnostics and are helping via email. If you have any questions in the mean time, just let us know!

  • xazac's avatar
    xazac
    Occasional Contributor

    Same issue here, but my version is already the latest one.

    Please, fix it, thanks.