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Forum Discussion
mikemasin
4 months agoNew Contributor
Persistent restart to update
I just uninstalled the stable version and installed the 8.10.80 beta. When 1P launches it prompts to restart but the link isn't active. (Later dismisses the message.) About shows this (and restart isn't active.)
Thanks.
6 Replies
- StanzillaOccasional Contributor
Same here, do you guys need more diagnostics data?
- 1P_Dave
Moderator
I'm sorry that you're seeing the same issue. I'd like to ask you to create a diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/persistent-restart-to-update/157012/replies/157688
- Your forum username: Stanzilla
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
- 1P_SimonH
Community Manager
Hi mikemasin and xazac,
Sorry for this annoyance! Have you restarted your computers since this started appearing? If you've tried that and it's still appearing, I'd like to ask you to create a diagnostics report from1Password: Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread
- Your forum username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!- mikemasinNew Contributor
I'm a serial rebooter, report emailed.
#UFQ-47852-722
Thanks.
- 1P_Timothy
Community Manager
Thanks for sharing that mikemasin.
I can see my colleagues have received the diagnostics and are helping via email. If you have any questions in the mean time, just let us know!
- xazacOccasional Contributor
Same issue here, but my version is already the latest one.
Please, fix it, thanks.