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NoNeedToPanic's avatar
NoNeedToPanic
New Contributor
10 months ago

Microsoft Edge 1Password extension requires account password to be entered twice to become active

The Microsoft Edge extension for 1Password is installed on my PC. When I select the 1Password extension I am prompted enter my password which is successfully completed, however when successfully selecting a login ID for a site, the extension appears to be locked and requests re-entry of the account password for a second time.  This defect is frustrating and only appeared in the last few weeks.  What is required to overcome this issue?

1Password for Windows 8.10.62 (81062027)

browser extension
windows

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 months ago

    Hello NoNeedToPanic! 👋

    I'm sorry that you're being prompted to unlock the 1Password extension twice. Can you double-check to make sure that you don't have two different versions of the 1Password extension installed in Edge by opening the following link: edge://extensions/

    If you do just have one version of the 1Password extension installed then can you tell me the following: 

    1. Do you actually see a login suggestion on the page like this before you're asked to unlock 1Password a second time:
    2. Do you have any other browsers installed on your Windows PC? Do you see the same issue there? 
    3. How are you unlocking 1Password the first time? From the 1Password desktop app? Or from the icon in Microsoft Edge's toolbar? 

    I look forward to hearing from you.

    -Dave

    • NoNeedToPanic's avatar
      NoNeedToPanic
      New Contributor
      10 months ago

      Hi Dave, 

      To Answer your questions:

      1. No login suggestion is provided
      2. Firefox and Brave are installed but neither uses the 1Password extension
      3. 1Password is unlocked via the Microsoft Edge Browser toolbar only

       

      • 1P_Evon's avatar
        1P_Evon
        Icon for 1Password Team rank1Password Team
        10 months ago

        NoNeedToPanic 

        Thank you for your reply. I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following: 

        * A link to this community post.
        * Your community username.
        * A diagnostics report from the 1Password browser extension and the 1Password desktop app (if you have that installed) after recreating the issue: https://support.1password.com/diagnostics/?windows 
        * A video recording of the issue: https://www.microsoft.com/en-us/windows/learning-center/how-to-record-screen-windows-11 

        If the video file is too large to attach, please send the email first, and we will send a secure upload link. You should receive an automated reply with a Support ID number. Please post that here, and I will be able to locate your message and ensure it has reached the right place. Thank you.

        -Evon