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Former Member's avatar
Former Member
4 years ago

I do not have a secret code

I've been using 1Password for 8+ years and have recently changed computers (old MacBook Pro to a new one). I can log in to my 1Password account no problem, I also have it on my iPhone and they are synced. The issue is with the Chrome extension. When I try to activate it on the new computer 1Password is asking for a "secret code". When I try to get one, 1Password asks for my secret code to access my account. I just want 1PW extension on Chrome. I have it in Firefox, but not Chrome. Please help.

BTW - I've had 1PW for so long I got it before you started charging a monthly fee. I think that may be the issue but I certainly do not want to pay for something I've been getting for free for years.

1Password Version: version 6.8.9
Extension Version: Not Provided
OS Version: Mac OS 11.5.2
Referrer: forum-search:https://1password.community/search?Search=I%20do%20not%20have%20a%20secret%20code

5 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    Most programs charge for a major upgraded version, but AgileBits decided to make the upgrades from 1PW4 to 1PW5 and 1PW5 to 1PW6 free. That created an expectation that the upgrade to 1PW7 would also be free.

    That is correct danco :+1: 1Password has never been free, but we did provide several major free upgrades in the past.

  • danco's avatar
    danco
    Super Contributor
    4 years ago

    @freckrosh Of course, you originally paid for a 1PW licence, it wasn't free. Most programs charge for a major upgraded version, but AgileBits decided to make the upgrades from 1PW4 to 1PW5 and 1PW5 to 1PW6 free. That created an expectation that the upgrade to 1PW7 would also be free. But that expectation was wrong; even if one had a licence for 1PW6 there was a fee for 1PW7. Until recently one could buy a licence for 1PW7, but now subscriptions are the only option.

  • Former Member's avatar
    Former Member
    4 years ago

    On behalf of Tommy, you are welcome @freckrosh! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

  • Former Member's avatar
    Former Member
    4 years ago

    Thank you for the classic extension. This was all I needed. I'll look into upgrading my version, but not sure I want to pay for what has always been free.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    @freckrosh

    If you are not paying a monthly fee then you would not have a Secret Key. That is one part of our membership offering. It sounds like you will want to use the classic extension.

    1Password 6 has been retired and hasn't received updates in over 2 years. As a security focused company we'd always recommend running the latest versions of all of your software, but especially your operating system, web browser(s), and 1Password. I would suggest to looking at one of our membership offerings. I'd also recommend reaching out to our team at support+tradein@1password.com to discuss your situation and the best path forward.

    Get the 1Password classic extension

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Edge 1Password extension requires account password to be entered twice to become active","id":"message:152142","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:152142","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:18632"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:152142"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:152142"},"body":"

The Microsoft Edge extension for 1Password is installed on my PC. When I select the 1Password extension I am prompted enter my password which is successfully completed, however when successfully selecting a login ID for a site, the extension appears to be locked and requests re-entry of the account password for a second time.  This defect is frustrating and only appeared in the last few weeks.  What is required to overcome this issue?

1Password for Windows 8.10.62 (81062027)

","body@stringLength":"502","rawBody":"

The Microsoft Edge extension for 1Password is installed on my PC. When I select the 1Password extension I am prompted enter my password which is successfully completed, however when successfully selecting a login ID for a site, the extension appears to be locked and requests re-entry of the account password for a second time.  This defect is frustrating and only appeared in the last few weeks.  What is required to overcome this issue?

1Password for Windows 8.10.62 (81062027)

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Microsoft Edge 1Password extension requires account password to be entered twice to become active","moderationData":{"__ref":"ModerationData:moderation_data:152291"},"body":"

Hello NoNeedToPanic! 👋

\n

I'm sorry that you're being prompted to unlock the 1Password extension twice. Can you double-check to make sure that you don't have two different versions of the 1Password extension installed in Edge by opening the following link: edge://extensions/

\n

If you do just have one version of the 1Password extension installed then can you tell me the following: 

\n
    \n
  1. Do you actually see a login suggestion on the page like this before you're asked to unlock 1Password a second time:
    2. \n
  2. Do you have any other browsers installed on your Windows PC? Do you see the same issue there? 
    3. \n
  3. How are you unlocking 1Password the first time? From the 1Password desktop app? Or from the icon in Microsoft Edge's toolbar? 

    4. \n
\n

I look forward to hearing from you.

\n

-Dave

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Hi Dave, 

To Answer your questions:

  1. No login suggestion is provided
  2. Firefox and Brave are installed but neither uses the 1Password extension
  3. 1Password is unlocked via the Microsoft Edge Browser toolbar only

 

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NoNeedToPanic 

Thank you for your reply. I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following: 

* A link to this community post.
* Your community username.
* A diagnostics report from the 1Password browser extension and the 1Password desktop app (if you have that installed) after recreating the issue: https://support.1password.com/diagnostics/?windows 
* A video recording of the issue: https://www.microsoft.com/en-us/windows/learning-center/how-to-record-screen-windows-11 

If the video file is too large to attach, please send the email first, and we will send a secure upload link. You should receive an automated reply with a Support ID number. Please post that here, and I will be able to locate your message and ensure it has reached the right place. Thank you.

-Evon

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