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Forum Discussion
Microsoft Edge 1Password extension requires account password to be entered twice to become active
The Microsoft Edge extension for 1Password is installed on my PC. When I select the 1Password extension I am prompted enter my password which is successfully completed, however when successfully sele...
1P_Dave
Moderator
ModeratorHello NoNeedToPanic! 👋
I'm sorry that you're being prompted to unlock the 1Password extension twice. Can you double-check to make sure that you don't have two different versions of the 1Password extension installed in Edge by opening the following link: edge://extensions/
If you do just have one version of the 1Password extension installed then can you tell me the following:
- Do you actually see a login suggestion on the page like this before you're asked to unlock 1Password a second time:
- Do you have any other browsers installed on your Windows PC? Do you see the same issue there?
- How are you unlocking 1Password the first time? From the 1Password desktop app? Or from the icon in Microsoft Edge's toolbar?
I look forward to hearing from you.
-Dave
Hi Dave,
To Answer your questions:
- No login suggestion is provided
- Firefox and Brave are installed but neither uses the 1Password extension
- 1Password is unlocked via the Microsoft Edge Browser toolbar only
1P_Evon1Password Team
Thank you for your reply. I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:
* A link to this community post.
* Your community username.
* A diagnostics report from the 1Password browser extension and the 1Password desktop app (if you have that installed) after recreating the issue: https://support.1password.com/diagnostics/?windows
* A video recording of the issue: https://www.microsoft.com/en-us/windows/learning-center/how-to-record-screen-windows-11
If the video file is too large to attach, please send the email first, and we will send a secure upload link. You should receive an automated reply with a Support ID number. Please post that here, and I will be able to locate your message and ensure it has reached the right place. Thank you.
-EvonHi Evon,
I have provided the detail via email as stated below. As the issue ceased to occur after I posted the original message, a video replicating the issue cannot be provided, but the diagnostics have been emailed.
