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Forum Discussion
Migrating from v7 to v8 - moving data now in hour 14
I was on v7.9.11 for MacOS and signed up for the v8 subscription service today. The v7 vault was local to the mac using Dropbox for syncing. The Dropbox app folder size is 275mb. I did a deep clean o...
1P_Dave
Moderator
ModeratorHello suprafan​! 👋
I'm sorry that you're running into issues with the migration process. Seeing the migration message for 14 hours definitely isn't correct. So that our migration team can help with this further, I'd like to ask you to create and share a 1Password diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/migrating-from-v7-to-v8---moving-data-now-in-hour-14/160816
- Your forum username: suprafan
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
Sent~ Thanks for the help.
- 1P_Dave
Thank you! Please continue the conversation over email and our support team will be able to help further.
-Dave
