Forum Discussion

drcrwiles's avatar
drcrwiles
New Contributor
2 months ago

missing passwords in 1password

I opened my one Password today on my iphone using my Face ID which is how I usually do it. It had a different interface. It asked me where my information was. I clicked on iCloud which was not correc...
ios
drcrwiles's avatar
drcrwiles
New Contributor
2 months ago

hello Tom, yes I had the old version of one, Password. Seems like I might’ve had two copies because the one that’s showing now has 12 events saved where is mine had 200 or more.

1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
2 months ago

Hi drcrwiles​, thanks for writing in. I'm sorry there's been an issue accessing your saved items. And thanks for the assist Tom​, I suspect you're on the right path regarding an older version.

As you've both mentioned it sounds like you might have the older and newer version of 1Password for iOS active on your device, or two accounts that unlock separately. In order to get to the bottom of this I would suggest writing into our support team as we may need diagnostics from your device, or some additional details about your accounts. You can get in contact with the support team from our support site, or by sending a message to support@1password.com with the details you shared here. 

Thanks again!