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Forum Discussion
THX
3 months agoNew Contributor
Missing User's Active Keyset
When logging into 1Password's website, I routinely get the error message:
"Can't sign in.
Error: Missing user's active keyset"
I then click on Sign In and it works. It only occurs upon the initial sign-in, which is weird.
1Password Version: Not Provided
Extension Version: 8.10.52.25
OS Version: Windows 10 22H2
Browser: Brave
- THXNew Contributor
KVB-68483-517
- 1P_Dave
Moderator
Hello THX! 👋
I'm sorry that you're running into an error message when signing into 1Password.com. So that I can look into this further, I'd like to ask you to reproduce the issue and generate a console log:
Attach the console log to an email message addressed to
support+forum@1password.com
. Please use the same email address that you use for your 1Password account.With your email please include:
- A link to this thread: https://1password.community/discussion/149173/missing-users-active-keyset
- Your forum username: THX
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- 1P_Dave
Moderator
Thank you for sending in the console log, I confirm that it made it to the right team. One of my colleagues will send you a reply via email as soon as they've finished reviewing the console log. Please continue the conversation there.
-Dave
ref: KVB-68483-517
- bradharris-stairwellNew Contributor
This would be far more helpful if information was provided here as to why this happened so others can also understand what potential causes are.