Forum Discussion

jlinder1's avatar
jlinder1
New Contributor
4 years ago

Multiple entries in vault but not for all devices

For most apps, I’m a pretty fast learner. Not for 1Password. For example, on one computer, when I open the app, and click on All Vaults, for American Express there 33 entries. On my two mobile de...
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andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi jlinder1,

Sorry to hear 1Password isn't behaving as expected, I definitely want you to get all the benefits available! Different devices showing different items can be caused by a couple different things, I recommend double checking that all your devices are:

  • Using the same account(s)
  • Viewing the same vault or collection
  • Connected to the internet and up to date

Let me know what you find and we can troubleshoot further from there. Regarding a how-to guide, I'll attach a couple general resources:

If you come across any specific questions though, feel free to ask here and I can help. 🙂