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Forum Discussion
My 1password has not accepted new logins/passwords for the past several weeks
When I try to add a new login or password and hit SAVE, I get a response that says that it can not save the change and to contact support
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=My%201password%20has%20not%20accepted%20new%20logins%2Fpasswords%20for%20the%20past%20several%20weeks
1 Reply
- 1P_Dave
Moderator
Hello @mtillwc! 👋
I'm sorry that you're unable to save new logins. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/137277/my-1password-has-not-accepted-new-logins-passwords-for-the-past-several-weeks
- Your forum username:
mtillwc - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
