Forum Discussion

jensb's avatar
jensb
New Contributor
1 month ago

Collection resets randomly in 1Password for Android

On Android it does happen most of the time, but not always. I have selected a collection. Whenever I have to enter my account password to the-login to 1P, and often also after the automatic locking of the app, the whole account is selected instead of my previously chosen collection.

The steps are mainly

  1. Open the 1P app
  2. Select the collection
  3. Leave the phone alone for some time, e.g. some minutes or hours
  4. Open and unlock the app again
  5. The collection is not selected anymore
android

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 hour ago

    jensb​ 

    I'm sorry for the delay in replying. The next time that you see your collection reset in 1Password for Android, I'd like to ask you to create and share a 1Password diagnostics report from your Android device:

    Send a diagnostics report (Android)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-for-mac-reopens-to-the-default-collection-or-all-accounts/151186
    • Your forum username: jensb


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave