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Lktor's avatar
Lktor
New Contributor
8 months ago
Solved

My account is frozen, I already made the payment but it’s still frozen, what can I do?

Hi, I’m having an issue with my 1Password account. Yesterday, I noticed that my account was frozen before I made the payment. After seeing that it was frozen, I proceeded to make the payment through ...
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  • 1P_Dave's avatar
    1P_Dave
    8 months ago

    Hello Lktor! 👋

    I'm sorry that you're account is still showing as frozen. Please send an email to support@1Password.com so that our billing team can look into this further.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello Lktor! 👋

I'm sorry that you're account is still showing as frozen. Please send an email to support@1Password.com so that our billing team can look into this further.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave