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tariqsabri's avatar
tariqsabri
New Contributor
6 months ago
Solved

My Account is still frozen

I realized my payment method was declined. so my account was frozen.
the payment method was using Google play credit.
I redeemed a gift card. and the amount was deducted. It didn't show on the web version even though it appeared on the phone version. (My web and desktop version are still frozen)
Here is the email I got in that regard.
Who do I contact for help regarding that issue because I'm still unable to use 1password on my laptop.

Thanks in advance.



EDIT:

The account is activated.

 

discussion
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I realized my payment method was declined. so my account was frozen.
the payment method was using Google play credit.
I redeemed a gift card. and the amount was deducted. It didn't show on the web version even though it appeared on the phone version. (My web and desktop version are still frozen)
Here is the email I got in that regard.
Who do I contact for help regarding that issue because I'm still unable to use 1password on my laptop.

Thanks in advance.



EDIT:

The account is activated.

 

","body@stringLength":"575","rawBody":"

I realized my payment method was declined. so my account was frozen.
the payment method was using Google play credit.
I redeemed a gift card. and the amount was deducted. It didn't show on the web version even though it appeared on the phone version. (My web and desktop version are still frozen)
Here is the email I got in that regard.
Who do I contact for help regarding that issue because I'm still unable to use 1password on my laptop.

Thanks in advance.



EDIT:

The account is activated.

 

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Thanks in advance. EDIT: The account is activated. 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My Account is still frozen","moderationData":{"__ref":"ModerationData:moderation_data:152794"},"body":"

tariqsabri 

\n

Please email us using support@1password.com Be sure to use the email address tied to the account in question. We don't have access to account details in the community.

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