Forum Discussion

Former Member's avatar
Former Member
5 years ago

My sisters 1Password account was upgraded to a family account

How does she go about finding her passwords since her 1Password 6 account is locked and now she has a family account so that I could be on it to be able to help her. I am not sure which macOS she has...
macos
LauraR's avatar
LauraR
Icon for 1Password Team rank1Password Team
5 years ago

Hi @MeiLie - We will need to receive the diagnostic report through email so please ask her to send that report whenever she can and we will take good care of her.