Need to change account from from Apple to personal but no response from support

QuantamPulse wrote:

Any advice for getting them to actually answer a support ticket?

Wait.

I am getting frustrated with this company and am thinking of moving over to a new provider that actually cares enough to response. 

No need to wait to try other providers. While using paid tiers from multiple providers might not be viable, having your data accessible through multiple reputable services is a wise choice in any case.
You can also test engaging support from those provider, though paid versus freeloader support might make an unfair comparison.