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Forum Discussion
Llvwbug
6 months agoNew Contributor
Newbie who cannot get into 1Password account
Newbie , just paid this morning for 2 different accounts. I tried to put in a password in setting first account when I had to go back and generate a password but then I lost my place to enter it. Tal...
AJCxZ0
6 months agoBronze Expert
I can't help you and I suspect that no-one else in the Community can, so your best course of action is to email support.
An unsolicited suggestion concerning this email would be to calmly, carefully and clearly spell out what you did, where you did it, what happened when you did it, and how that differed from what you expected or wanted. This can be difficult if you cannot reproduce the behaviour and must rely on memory, but your best effort will almost certainly get the best results.
I mention calmly because frustration works against our ability to usefully express information, carefully because - even when calm enough - mistakes like writing "ipassword" can confuse in less obvious instances, and clearly because while you know what you meant by "put in a password in setting first account when I had to go back and generate a password" and how the "new account" relates to the "2 different accounts", the reader won't.
The people in 1Password support are almost all very helpful. If a bot fails to help when you first ask, then I suggest giving it no further attention or mention.
PS. I spent many hours in a 1303 [I think] model VW Beetle.