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Llvwbug's avatar
Llvwbug
New Contributor
3 months ago

Newbie who cannot get into 1Password account

Newbie , just paid this morning for 2 different accounts. I tried to put in a password in setting first account when I had to go back and generate a password but then I lost my place to enter it. Tal...
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Llvwbug's avatar
Llvwbug
New Contributor
3 months ago

I kept all that but could not login because your site went away before I could set up the password. Then that emergency kit was gone as well. That is why I could not use the emergency kit. And the chat bot setup a ticket and the live rep said to wait for him/her to get back to me. That never happened. All in all it’s a sketchy thing to happen when someone is a new customer when you’re trying to setup an account. Never happened to any other new account I have had to setup. Want to put this on my back , go ahead Tom but I am sure I am not the only one who experienced something like this on your site. Others will find it out if it’s not dealt with.  This I am sure of. 
thanks for nothing. 

Tom's avatar
Tom
Dedicated Contributor
3 months ago

Hi Llvwbug - not my side, just a contributing community member. But if you didn't setup the password you would have never reached the part where you could download the emergency kit. Maybe we should wait for one of the @1P_ people to answer.

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who cannot get into 1Password account","id":"message:153571","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:153571","revisionNum":2,"repliesCount":5,"author":{"__ref":"User:user:19428"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:153571"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:153571"},"body@stripHtml({\"truncateLength\":200})":" Newbie , just paid this morning for 2 different accounts. I tried to put in a password in setting first account when I had to go back and generate a password but then I lost my place to enter it. Tal...","body@stringLength":"679","rawBody":"

Newbie , just paid this morning for 2 different accounts. I tried to put in a password in setting first account when I had to go back and generate a password but then I lost my place to enter it. Talked to a bot for help. Not getting anywhere the bot set up a live rep who had a ticket # for me but sent a email that said wait for him to get back with me. Never did all day. 
I ended up setting up a new account and that time it said I already had an account. So it’s a catch 22 for me. I paid for 2 accounts and still not able to use even 1 of them. I feel like they ripped me off. Anyone have a help for me. 
thank you in advance 

\n

llvwbug

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Hi Llvwbug - not my side, just a contributing community member. But if you didn't setup the password you would have never reached the part where you could download the emergency kit. Maybe we should wait for one of the @1P_ people to answer.

","body@stringLength":"435","rawBody":"

Hi - not my side, just a contributing community member. But if you didn't setup the password you would have never reached the part where you could download the emergency kit. Maybe we should wait for one of the @1P_ people to answer.

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I kept all that but could not login because your site went away before I could set up the password. Then that emergency kit was gone as well. That is why I could not use the emergency kit. And the chat bot setup a ticket and the live rep said to wait for him/her to get back to me. That never happened. All in all it’s a sketchy thing to happen when someone is a new customer when you’re trying to setup an account. Never happened to any other new account I have had to setup. Want to put this on my back , go ahead Tom but I am sure I am not the only one who experienced something like this on your site. Others will find it out if it’s not dealt with.  This I am sure of. 
thanks for nothing. 

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I kept all that but could not login because your site went away before I could set up the password. Then that emergency kit was gone as well. That is why I could not use the emergency kit. And the chat bot setup a ticket and the live rep said to wait for him/her to get back to me. That never happened. All in all it’s a sketchy thing to happen when someone is a new customer when you’re trying to setup an account. Never happened to any other new account I have had to setup. Want to put this on my back , go ahead Tom but I am sure I am not the only one who experienced something like this on your site. Others will find it out if it’s not dealt with.  This I am sure of. 
thanks for nothing. 

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