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tamimd67's avatar
tamimd67
Occasional Contributor
3 years ago

No qr code was provided by T-Mobile to set up 2-FA in 1password

I selected the option to set up 2-FA in my T-Mobile profile. However, no qr code was provided for setup in 1Password. It shows a way to set up Google Authenticator, but not anything else. Is 1Password 2-FA not compatible with the T-Mobile login?


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Extension Version: Not Provided
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Referrer: forum-search:no qr code provided by t-mobile for 2-fa

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team

    Hey tamimd67 .

    Thanks for sharing the screenshots. Can you try the "Google Authenticator" on your T-Mobile ID settings page? I believe we can use 1Password in Chrome to replace the Google Authenticator during the process.

    Let me know how it goes.

  • tamimd67's avatar
    tamimd67
    Occasional Contributor

    Sorry, I should have been more detailed. I was trying it in the browser. There seems to be a little less information in the app.

    I'll try to better explain what is happening...the explanation is in with the screen prints in the attached image.

    I think I followed their instructions and those of 1Password – I have been able to set up other sites successfully.

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team

    Hey tamimd67.

    Are you trying to set up the 2FA on T-Mobile's app on your phone?

    If possible, can you try it with a browser on your computer?

    I'm sorry that I don't have a T-Mobile number to do a comprehensive test.

  • tamimd67's avatar
    tamimd67
    Occasional Contributor

    I did that, but T-Mobile did not provide a QR code.