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stamatgeorge's avatar
stamatgeorge
Occasional Contributor
3 months ago

Not able to autofill username/password in inc.com website

Using" 1P for Mac 8.10.68 (81068014) & 1P for Safari 8.10.64

browser extension
macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello stamatgeorge! 👋

    I'm sorry that you're running into trouble when filling into inc.com. I don't have an account for that website but I just tested some fake credentials and it looks like filling is working: 


    Can you update to the latest version of 1Password for Safari and then try to fill your login again: How to keep 1Password up to date in your browser

    If that doesn't work then can you tell me a little more about what isn't working? Do you see your login credentials being suggested but they just don't fill? Or are they not suggested at all? 

    -Dave

    • stamatgeorge's avatar
      stamatgeorge
      Occasional Contributor
      2 months ago

      I'm using 1P 8.10.68 and 1Password for Safari 8.10.68 on Mac.

       

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        2 months ago

        stamatgeorge 

        Thank you for the screen recording. It looks like there's quick a big delay in 1Password responding on that page after you try to do things like open the inline suggestions menu. It looks like the page itself loads a little slowly as well (the icons take a moment to show up). Do you notice performance issues on other pages as well? 

        Can you try the following: 

        1. Use Apple's guide to see if there any any performance improvements you can make: If your Mac runs slowly
        2. Try clearing Safari's cache/history: Clear your browsing history in Safari on Mac


        If that still doesn't work, I'd like to ask you to create a diagnostics report from 1Password in your browser:

        Send a diagnostics report (browser extension)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/not-able-to-autofill-usernamepassword-in-inc-com-website/153339/replies/153790
        • Your forum username: stamatgeorge


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave

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Not able to autofill username/password in inc.com website","moderationData":{"__ref":"ModerationData:moderation_data:153521"},"body":"

Hello stamatgeorge! 👋

\n

I'm sorry that you're running into trouble when filling into inc.com. I don't have an account for that website but I just tested some fake credentials and it looks like filling is working: 

\n\n


Can you update to the latest version of 1Password for Safari and then try to fill your login again: How to keep 1Password up to date in your browser

\n

If that doesn't work then can you tell me a little more about what isn't working? Do you see your login credentials being suggested but they just don't fill? Or are they not suggested at all? 

\n

-Dave

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I'm using 1P 8.10.68 and 1Password for Safari 8.10.68 on Mac.

 

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stamatgeorge 

\n

Thank you for the screen recording. It looks like there's quick a big delay in 1Password responding on that page after you try to do things like open the inline suggestions menu. It looks like the page itself loads a little slowly as well (the icons take a moment to show up). Do you notice performance issues on other pages as well? 

\n

Can you try the following: 

\n
    \n
  1. Use Apple's guide to see if there any any performance improvements you can make: If your Mac runs slowly
    2. \n
  2. Try clearing Safari's cache/history: Clear your browsing history in Safari on Mac
    3. \n
\n


If that still doesn't work, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

\n\n


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

\n

-Dave

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