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stamatgeorge's avatar
stamatgeorge
Occasional Contributor
3 months ago

Not able to autofill username/password in inc.com website

Using" 1P for Mac 8.10.68 (81068014) & 1P for Safari 8.10.64
browser extension
macos
stamatgeorge's avatar
stamatgeorge
Occasional Contributor
3 months ago

I'm using 1P 8.10.68 and 1Password for Safari 8.10.68 on Mac.

 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

stamatgeorge 

Thank you for the screen recording. It looks like there's quick a big delay in 1Password responding on that page after you try to do things like open the inline suggestions menu. It looks like the page itself loads a little slowly as well (the icons take a moment to show up). Do you notice performance issues on other pages as well? 

Can you try the following: 

  1. Use Apple's guide to see if there any any performance improvements you can make: If your Mac runs slowly
  2. Try clearing Safari's cache/history: Clear your browsing history in Safari on Mac


If that still doesn't work, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/not-able-to-autofill-usernamepassword-in-inc-com-website/153339/replies/153790
  • Your forum username: stamatgeorge


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

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Using\" 1P for Mac 8.10.68 (81068014) & 1P for Safari 8.10.64

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stamatgeorge 

\n

Thank you for the screen recording. It looks like there's quick a big delay in 1Password responding on that page after you try to do things like open the inline suggestions menu. It looks like the page itself loads a little slowly as well (the icons take a moment to show up). Do you notice performance issues on other pages as well? 

\n

Can you try the following: 

\n
    \n
  1. Use Apple's guide to see if there any any performance improvements you can make: If your Mac runs slowly
    2. \n
  2. Try clearing Safari's cache/history: Clear your browsing history in Safari on Mac
    3. \n
\n


If that still doesn't work, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

\n\n


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

\n

-Dave

","body@stringLength":"2048","rawBody":"

 

\n

Thank you for the screen recording. It looks like there's quick a big delay in 1Password responding on that page after you try to do things like open the inline suggestions menu. It looks like the page itself loads a little slowly as well (the icons take a moment to show up). Do you notice performance issues on other pages as well? 

\n

Can you try the following: 

\n
    \n
  1. Use Apple's guide to see if there any any performance improvements you can make: If your Mac runs slowly
    2. \n
  2. Try clearing Safari's cache/history: Clear your browsing history in Safari on Mac
    3. \n
\n


If that still doesn't work, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

\n\n


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

\n

-Dave

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