Forum Discussion

stamatgeorge's avatar
stamatgeorge
Occasional Contributor
6 months ago

Not able to autofill username/password in inc.com website

Using" 1P for Mac 8.10.68 (81068014) & 1P for Safari 8.10.64
browser extension
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

Hello stamatgeorge! 👋

I'm sorry that you're running into trouble when filling into inc.com. I don't have an account for that website but I just tested some fake credentials and it looks like filling is working: 


Can you update to the latest version of 1Password for Safari and then try to fill your login again: How to keep 1Password up to date in your browser

If that doesn't work then can you tell me a little more about what isn't working? Do you see your login credentials being suggested but they just don't fill? Or are they not suggested at all? 

-Dave

  • stamatgeorge's avatar
    stamatgeorge
    Occasional Contributor
    6 months ago

    I'm using 1P 8.10.68 and 1Password for Safari 8.10.68 on Mac.

     

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      6 months ago

      stamatgeorge 

      Thank you for the screen recording. It looks like there's quick a big delay in 1Password responding on that page after you try to do things like open the inline suggestions menu. It looks like the page itself loads a little slowly as well (the icons take a moment to show up). Do you notice performance issues on other pages as well? 

      Can you try the following: 

      1. Use Apple's guide to see if there any any performance improvements you can make: If your Mac runs slowly
      2. Try clearing Safari's cache/history: Clear your browsing history in Safari on Mac


      If that still doesn't work, I'd like to ask you to create a diagnostics report from 1Password in your browser:

      Send a diagnostics report (browser extension)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/not-able-to-autofill-usernamepassword-in-inc-com-website/153339/replies/153790
      • Your forum username: stamatgeorge


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave