Not Filling Passwords using Keyboard

Hello @jsalh, thanks very much for sharing this information.

I haven't used Link to Windows before so I got that set up and did a bit of testing. With some poking around I was able to replicate the behavior you saw with the RBC app. Very strange and I'd say it merits more investigation. Thanks for letting us know about this!

I tested OpenVPN, Coastal Capital, Capital One, FLO and Synology. I was able to reproduce the experience you described with all except the Capital One app where I could fill both fields from either field. You can check for updates to the Capitol One app and see if there's any difference with the production version of SwiftKey. I've reported the rest to the team.

There is no other place where I can find a “Display pop-up windows while running in the background”

This setting is specific to Xiaomi devices so with your Duo this won't apply. Sorry for not clarifying that earlier in the conversation!

ref: dev/core/core#16229

Additional Update...

So the OpenVPN doesn't work at all (it doesn't trigger 1Password)

But other apps that appear not to work (in particular RBC) ... start to work after I use the "Link To Windows" feature and open up the Phone Link app on by desktop -- RBC will start to work on the phone.. it will continue to work even after I have disabled the Phone Link connection. However, when I close the app (not hide it but actually close it) - and then open the app - 1Password doesn't trigger. Now, if I rinse and repeat - enable the link and make the connection on the desktop .. RBC app works as expected until I have closed the app again.

Another workaround (with some of the apps) but not with OpenVPN - is on the Surface Duo 2 - if I span the app across both screens - 1Password triggers. Move it back to any single screen, folded or open - 1Password doesn't trigger.

Thanks for looking into this .. here some of the info you requested:

Version Information:
Hardware: Surface Duo 2
OS Version: Android 11 (2022.519.47) with August Updates applied
Keyboard : Microsoft SwiftKey Beta
1Password Version: 8.9.2 Beta (nothing new comes up when I do Check for Updates)

1Password Info:

These are all the permissions settings available for 1Password

There is no other place where I can find a “Display pop-up windows while running in the background” setting or similar in nature. There is “Display Over Other Apps” settings – but 1Password is not even an option to enable or disable in the list of apps

So Apps that don't work at all :
* The VPN is OpenVPN version 3.3.0 (8367)
* RBC
* Coast Capital (Credit Union)
* FLO (EV APP)

Apps/Sites that work partially:

-For Synology Web Interface it worked before for both username and password fields, now it appears to be only working for the password field (username has an icon):

-Same behavior for the Capital One app – username field – it doesn’t pop up when in the username field, and when you fill the password field it will leave the username field blank.

Overall for some apps it works normally, others it only works with the password field, and then for some - it doesn't trigger at all.

Hello @anzilone, @David_FR06, @jsalh, @Daseka, @palmen, @rivasyafri, apologies for our delay in response!

As a few have noted, if you're using a Xiaomi device, you may need to turn Display pop-up windows on. You can enable that setting with these steps:
1. Open your device settings.
1. Tap Apps > Manage apps > 1Password 8 > Other permissions.
1. Tap "Display pop-up windows while running in the background" on.

Jsalh, you noted that filling is working in your browser but not with apps. I tested RBC and Synology Drive. With RBC I found the same issue and have reported it to the team. With Synology Drive, I could fill as expected. You can try updating to the current version of 1Password 8 for Android to see if this issue continues for you.

There were a few different Open VPNs available in Google Play. Could you specify which along with any other apps where you've seen this behavior? I'd be happy to test them and pass any issues along to the developers.

Daseka, are you seeing a similar issue to Jsalh where filling works in your browser but not with the apps you use? Could you share any additional details about the filling behavior you see?

Thanks again.

Hey David_FRO6,

I also use Xiaomi. I use Redmi Note 11 and after the setting, now it is working perfectly.

Hi, filling issue for me as well.
I have 1Password app 8.9.0. on my Android Xiaomi (android version 11RKQ1). No filling of any field! Even when 1password options are displayed on keyboard (rarely happens), nothing happens.
This makes 1P app hardly usable on the smartphone 😐

Same as Daseka - don't have the option on my phone - On Android 11 (build 2022.519.47)... nor can I find any option that would be similar in nature that I can apply to 1password or the Swiftkey keyboard.

Hi, I don't have that permission to enable on my phone it's an Android 12L and I'm also using swiftkey as keyboard.

Hey Everyone,

Check this blog post. This could help you to fix the issue.

https://www.socialpositives.com/2022/08/1password-not-filling-passwords/

An update from the officials would be appreciated.