Forum Discussion

Finke03's avatar
Finke03
Occasional Contributor
2 months ago

Notes not fully shown in iOS App

Hi,  I recognized that some entries in 1PW iOS App does not show the full entered notes.  Within the Mac App they will shown, but on iOS I need to switch into the edit mode to show the complete n...
family
ios
Finke03's avatar
Finke03
Occasional Contributor
2 months ago

Hi Trevor_1P​ 

thanks for your reply and adding my comment to the initial bug report. 
Not sure if I’m happy with your response. It sounds like “we put it into our backlog, but not sure if and when it will fixed”. 

This UI issue is known since nearly one year and I guess a lot of users are facing it, but not opening a ticket for that. 
I’m a longtime 1PW user and always satisfied with your service and support, but in that case my expectation is, that a small UI glitch like this will be fixed within weeks (instead of years)…..but that’s only my personal expectation for a premium password manager like 1PW is.

Cheers
Finke

 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Finke03​ 

I'm sorry for the disruption to your workflow that this issue is causing. My colleagues and I on the support team report every bug to our development team. From there, items are triaged based on factors like severity, impact, and the number of reports, and are prioritized alongside other work (other bugs and our product roadmap) and dependent on available development resources.

This issue is currently under review and has been assigned to a developer, but we don’t have an estimated timeline for resolution at this time. For the time being, the best workarounds are:

  1. Keep markdown turned off, I've only been able to reproduce the issue when markdown is turned on.
  2. When the issue occurs, navigate back to the item list and then tap on the item again. The note should render correctly until the next time that the issue occurs. You might have to do this more than once.


-Dave