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telUK
Dedicated Contributor
11 months ago

Offline icon

Hi

This past week or two I’ve noticed a few instances where 1Password app on iPhone says it’s offline.

I get a little red cloud icon at top of app, I simple click on it and it vanishes.

I’ve never noticed this before so wondering why I’m getting it suddenly.

App and iPhone fully up to date.

Thanks

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ios
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Hi

\n\n

This past week or two I’ve noticed a few instances where 1Password app on iPhone says it’s offline.

\n\n

I get a little red cloud icon at top of app, I simple click on it and it vanishes.

\n\n

I’ve never noticed this before so wondering why I’m getting it suddenly.

\n\n

App and iPhone fully up to date.

\n\n

Thanks

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

","body@stringLength":"528","rawBody":"

Hi

\n\n

This past week or two I’ve noticed a few instances where 1Password app on iPhone says it’s offline.

\n\n

I get a little red cloud icon at top of app, I simple click on it and it vanishes.

\n\n

I’ve never noticed this before so wondering why I’m getting it suddenly.

\n\n

App and iPhone fully up to date.

\n\n

Thanks

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

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Offline icon","moderationData":{"__ref":"ModerationData:moderation_data:102680"},"body":"

Sounds like a plan telUK. Thank you for keeping us updated.

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Hello 1P_Dave

\n\n

Ive not noticed the issue again since, I will update if it occurs again.

\n\n

Thanks

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Hello telUK! 👋

\n\n

I'm sorry that you're seeing an offline icon in 1Password on your iPhone. To better understand the situation I'd like to ask a few questions:

\n\n
    \n
  1. Can you reproduce the issue on multiple networks? For example, on your home WiFi and on cellular data?
    2. \n
  2. If you don't tap on the offline icon then does it disappear eventually? Or does it stay until you tap on it?
    3. \n
  3. If you update an item using 1Password on your iPhone, can you see that update on your other devices?
    4. \n
\n\n

I look forward to hearing from you.

\n\n

-Dave

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