Offline Items list in 1Password for Mac

I have some offline items i cant get synced. I tried to click "Sync offline items" but getting this message

1Password Version: 8.10.8
Extension Version: Not Provided
OS Version: macOS 13.14.1
Browser: Not Provided

@nerakin

Thanks for posting the Support ID. One of my colleagues will send you a reply as soon as possible.

-Dave

ref: YYZ-23652-855

1P_Dave thank you. I've done that and my support reference ID is #YYZ-23652-855

ianto

I'm happy to hear that the team was able to confirm the solution to your situation with you.

A warning when logging out of an account sounds like a good idea and we have an existing work item open to look into that for the future. I've passed along your feedback there. Thanks for the suggestion!

-Dave

ref: dev/core/core#15484

Thank you 1P_Dave — support has written back and confirmed my solution was the correct one. I had of course confirmed I had duplicates or no longer needed the items in question before logging out.

As a feedback, there should of course be a note that tells people that logging out removes any "offline items", even though it didn't cause any issue for me.

Hi Dave,

In the meantime I have found a simple solution that worked for me:
https://1password.community/discussion/comment/689620/#Comment_689620
For now I will leave it with this.

Thanks,
Marcel

pONd74, ianto, jbyers, and @xtianpaiva

Thanks you for posting the Support ID, my colleagues will review the diagnostics reports that you sent in and send you a reply. The team is working to get a response out to everyone as soon as possible and we appreciate your patience.

⚠️ Warning: As stated above, please don't log out of your account or follow instructions meant for another person before you hear back from our team unless you first confirm that you see all of your items in a complete and correct state when you log in to your 1Password account on 1Password.com (in the browser, not the app).

While logging out of the app will get rid of the offline message that you see it may also purge items that are stuck on your device and not backed up to your account on 1Password.com. I recommend that you wait until our support team can send you tailored responses after reviewing your diagnostics reports.

-Dave

ref: EMP-37184-446
ref: EDA-84783-365
ref: HKZ-71481-351
ref: QAA-94931-552

@nerakin and @marcel12

Our team can help you save or remove the offline items depending on the situation. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/141083/offline-items-list-in-1password-for-mac#
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Same thing worked for me. Since support is not responding to me, I'm glad that I tried.

I just logged out of the 1Password-App and logged back in. The offline items are gone.