Offline message in all iOS devices today

Hello! Running into the same issue on my iPhone for some reason. Thanks!

Bowden

Thank you! We've replied to you today, so we'll carry on the conversation by email with you. :)

Same issue here. Just seeing this thread. My support ticket ID is [#WNF-24434-979]

Thanks @manug077

Someone will be with you as soon as possible.

ref: GTZ-56588-252

Hi ! same issue here. My support ID is [#GTZ-56588-252]
thanks !

@wouldntyouliketoknow

Thank you for sending in the diagnostics report, one of my colleagues will take a look and reply to you as soon as possible.

-Dave

ref: UHG-49429-968

Dave and Team, here’s the support ID as requested: [#UHG-49429-968]
From what I can tell this for me was an isolated incident. But happy to help is this is something that’s part of something larger.

@mrcheese

Thank you for posting the Support ID. I see that my colleague sent you a reply a few hours ago. Please continue the conversation over email. 🙂

-Dave

ref: DTK-36475-691

My Support ID is [#DTK-36475-691]

I had to try sending it a couple of times from different email addresses. It appears that it has to come from the email associated with my 1password account.

This also made me remember that I recently changed my 1password account email. Other posts on the forum are mentioning having sync issues on iOS after changing their email, so maybe that could be the issue in these cases as well.

@stewartlogie, @radarfives, @mrcheese, and @wouldntyouliketoknow

I'm sorry that you're seeing an offline message when using 1Password for iOS. It's very likely that 1Password has had trouble connecting to your account for some time, you're only aware of the issue now because we've added the offline indicator in the last update.

To troubleshoot further, I'd like to ask all of you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/138180/offline-message-in-all-ios-devices-today
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave