Previously there was no trouble in syncing my family iOS devices. Is the sync service down? I have asked for support via email, but haven't even got a confirmation of the enquiry. Nothing on the sire mentions any service interruption. 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided

I'm having the exact same issue. Insanely frustrating since I just did a clean install of Windows and I can't log into...well...anything.

I am experiencing the same on my iPhone. I have tried on my wifi. I have tried on my cellular data. I have tried with VPN and without. I have tried rebooting the app. I have tried rebooting the phone. I have looked in the iPhone permission settings for anything blocking the sync, but I can't see anything out of the ordinary.

Same issue here, all IOS devices showing offline. I've got internet connectivity, have rebooted iPhone and iPad and restarted 1Password app, still shows as offline. I try to click the cloud button and it says reconnecting but never does. I am using beta build 8.10.1 (81001001) so that might have something to do with it.

@stewartlogie, @radarfives, @mrcheese, and @wouldntyouliketoknow I'm sorry that you're seeing an offline message when using 1Password for iOS. It's very likely that 1Password has had trouble connecting to your account for some time, you're only aware of the issue now because we've added the offline indicator in the last update. To troubleshoot further, I'd like to ask all of you to create a diagnostics report from your iOS device: Sending Diagnostics Reports (iOS) Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/138180/offline-message-in-all-ios-devices-today Your forum username: username Please do not post your diagnostic report to the forum. This is for your privacy and security. The report will be in zip format. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! -Dave

My Support ID is [#DTK-36475-691] I had to try sending it a couple of times from different email addresses. It appears that it has to come from the email associated with my 1password account. This also made me remember that I recently changed my 1password account email. Other posts on the forum are mentioning having sync issues on iOS after changing their email, so maybe that could be the issue in these cases as well.

Offline message in all iOS devices today

23 Replies

1P_Dave
Moderator
3 years ago
@Harv0x

The offline message itself just indicates that the 1Password app on your device isn't able to connect to your account on 1Password.com. This can occur for a variety of reasons. I definitely suggest sending in a diagnostics report so that we can troubleshoot why the connection isn't working on your device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/682783/#Comment_682783

Your forum username: Harv0x

Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave
Former Member
3 years ago
Is it possible to share the solve to this issue or do you still require customers to run a diagnostic report 1P_Dave ?

I’m experiencing the issue 😕
1P_Dave
Moderator
3 years ago
@minimalart

I'm happy to hear that everything is working now. If you need any help in the future then please don't hesitate to reach out again. 🙂

-Dave
Former Member
3 years ago
Hi Dave,

I just wanted to drop you a quick note to let you know that the issue we were having seems to be solved now. Thanks so much for your help with it. I really appreciate it!

Best regards,
Max
1P_Dave
Moderator
3 years ago
Thank you!

-Dave
Former Member
3 years ago
Thank you Dave!
1P_Dave
Moderator
3 years ago
@minimalart

Thank you for posting the Support ID. One of my colleagues will review your report and send you a reply as soon as possible.

-Dave

ref: Zendesk-115808
Former Member
3 years ago
Hello there!
Same issue here. My support ticket number is 115808

Thank you in advance!
1P_Tommy
Moderator
3 years ago
@jonskyywalker

We received that report. We'll be with you as soon as possible.

ref: JVL-63195-498
1P_Tommy
Moderator
3 years ago
@jonskyywalker

Have you emailed us? If not, please do so.

Open 1Password.

Press command and comma. The 1Password preferences will open.

Tap Advanced.

Click Send Diagnostics.

Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

Your forum username: jonskyywalker

A link to this thread: https://1password.community/discussion/138180/offline-message-in-all-ios-devices-today#latest

Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!