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Former Member's avatar
Former Member
3 years ago

Offtop: Why I left 1Password

So I have been using 1Password for 7 years but left it for Bitwarden.

Why? Because the Android app is a big mess (sorry devs).

To name a few issues:

1) Version 8 constantly (after reboots or just whenever it wants to) asks to enter Master password even though it is clearly configured to use biometrics. Guys, most people use complex Master passwords. How do you think we are going to remember 20+ random digit password to enter in 1Password app? Correct - we are going to STORE it in our phone in order to copy-paste when 1Password will ask for it. Now, do you think its secure? - of course, not - if someone will get their hands on our phone they will just copy-paste the Master password in the app and get access to all our passwords. Storing your Master password on the phone is the least secure thing one can do. If you are worried that people might forget their Master password - allow them to setup a recovery code, email password reset, phone password reset - anything. After all, people deliberately select Authenticate with Biometrics option which means they are happy to use Biometrics every time, anytime. Why you still require Master password? - sorry, but its a nonsense.

2) Autofill doesn't work properly in Chrome-based browsers. But Bitwarden does flawlessly. How come? Isn't it better to fix these issues rather than introducing new 1Password versions that only break things without improvements?

3) 1Password app relies on Google services to work, Bitwarden doesn't. Believe it or not, many people are using degoogled phones, so its impossible to use 1Password in a degoogled phone. But Bitwarden works as expected.

Is 1Password service bad? - no, it has great extras that others do not. However, what's the point of having all these extras if the app is not working as expected?

Yes, Bitwarden does not have all these extras, the interface is not as advanced and polished, however, the app does work nicely every single time.

1Password Version: 8
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

android

1 Reply

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @Captain_Hook, I'm sorry to hear you decided to leave 1Password but I really appreciate your thorough feedback.

    1) What you've described is not expected behavior. After setting up Biometric unlock, your account password should only be required after the Require Password time elapses, after your biometry isn't recognized several times in a row or after certain security changes on your device. If this is not being triggered by Require Password elapsing or security changes, it may be a bug.

    If you still have 1Password installed and would like to troubleshoot this, please reach out to us directly via email at support@1password.com so we can help investigate further. With your message you can include a brief description of the issue.

    After emailing in, you'll receive a reply from BitBot, our automated responder, with a Support ID that looks something like [#ABC-12345-678]. You can post that here so I can help make sure your message gets to the right place.

    2) In my experience, I can use 1Password 8 to fill in the vast majority of websites I use in Chrome. I understand that some users have run into issues on Chromium or Autofill compatibility browsers and that it can be quite frustrating when it does happen. If it has been enough of a disruption to your workflow, I can certainly see why this would even be a deal breaker.

    We're working on this in a few different ways. We've made changes to our Autofill service to help reduce the load time on filling data which should help with system time outs, we've reached out to Google regarding an issue where Gboard can give priority to the clipboard in the suggestion strip and there are a number of other ongoing tweaks and improvements to how 1Password fills. Almost every update we've released for 1Password for Android has included changes and further optimization. I would expect that work to continue.

    3) While there are certain features, such as QR scanning, that do rely on Google Play Services, 1Password for Android does not require Google Play Services to run. That being said, I can definitely understand that being distributed through the Google Play Store does place 1Password adjacent to the Google ecosystem. While I can't make any promises about the development of 1Password, I've gone ahead and shared your interest in download and feature options that do not rely on Google.

    Thanks again!