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Forum Discussion
LenGary
5 months agoNew Contributor
On Windows, Chrome extensions can't connect to the client for unlocking.
Latest Windows client version: 8.10.76; Chrome extension version: 8.10.75.1. I reported the same issue via email in 2023. Back then, I resolved it by extracting a GlobalSign certificate and re - imp...
1P_Dave
Moderator
5 months agoHello LenGary! 👋
I'm sorry that you're running into trouble when unlocking 1Password. It looks like the communication between the desktop app and the browser extension isn't working. Try this:
- Close all open browsers.
- Open and unlock 1Password for Windows.
- Click your account or collection at the top of the sidebar and click Settings.
- Turn "Connect with 1Password in the browser" off and then back on.
- Open your browser.
- Right-click on the 1Password icon in your browser's toolbar and click Settings.
- Turn "Integrate this extension with the 1Password desktop app" off and then back on.
If that doesn't work then I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/on-windows-chrome-extensions-cant-connect-to-the-client-for-unlocking-/156192
- Your forum username: LenGary
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave