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Former Member's avatar
Former Member
5 years ago

One-Time Password Problem with Safari Extension on M1 MacBook Air

When I try to log into a site that uses one-time passwords for added security, and it's a site for which I have several logins (like Instagram), when I click on the 1Password extension in Safari and try to select a login that is anything but the first one in the list, before I can get the one-time password I need the programme reverts to the top-listed login set and I never get enough time to select the correct user id and password combination to get the right one-time code. In order for me to get the code I have to be very attentive and try to remember the code before it disappears as the extension defaults to whatever user id is at the top of the stack of choices. This does not happen on my Intel-chip iMac.

1Password Version: 7.9 (70900001)
Extension Version: 7.9
OS Version: macOS 11.6

browser extension

6 Replies

  • Former Member's avatar
    Former Member
    5 years ago

    Perfect, thanks @jlg84 !
    Someone will be with you as soon as they reach the ticket in the queue :)

    ref: XXS-25164-861

  • Former Member's avatar
    Former Member
    5 years ago

    Ah, OK, I wasn't sure if that was a typo since I wasn't used to seeing a + in an email address. The ticket is XXS-25164-861.

  • Former Member's avatar
    Former Member
    5 years ago

    Hey @jlg84 ,
    Thanks for sending it over. The address I mentioned was mailto:support+x@1password.com, which would have routed it to the right team instead of sending it to our general inbox, but that's ok. It will reach the correct team eventually.

    thanks for sending it over! If you've received an automated reply with a ticket number please post the number here so I can find it and route it for you.

  • Former Member's avatar
    Former Member
    5 years ago

    ...and of course when I say "one time password" I really mean two-factor authentication.

  • Former Member's avatar
    Former Member
    5 years ago

    I have sent the screen cap to support-at-1password.com. Is that the address you were meaning to give me?

  • Former Member's avatar
    Former Member
    5 years ago

    Hey @jlg84 ,

    I'm not quite sure I understand the issue you are describing. Would you be able to record a video of your screen showing the issue and send it to us privately to mailto:support+x@1password.com with a short description and a link to this discussion here?

    That would allow us to better comprehend the issue you are experiencing (and perhaps to reproduce it here if possible).
    Thank you.