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gmpalter's avatar
gmpalter
New Contributor
2 years ago

Passkey crashes PayPal app

I managed to create a passkey in the PayPal app on iOS. (Trying in Safari on both macOS and iOS said that the browser wasn't supported.)

When I try to login to the PayPal app using my passkey, the app crashes.

BTW, when I saved the passkey, 1Password changed the name of my login item from "PayPal" to "paypal.com". Is this intentional?

Also, I had 1Password open to the login item when I created the passkey. When I went back to 1Password, it didn't show the passkey in the item. I had to select another item and come back to see that it was there. (My other devices showed the passkey immediately.)

1Password Version: 8.10.16
Extension Version: Not Provided
OS Version: iOS 17.0.1
Browser: Not Provided

ios

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  • gmpalter's avatar
    gmpalter
    New Contributor
    2 years ago

    As of a couple days ago, the PayPal app no longer crashes when I try to use my passkey. Instead, it just reports that an error has occurred. (This happened on iOS 17.0 and, today, on iOS 17.1.)

    On an unrelated note, when I try to login to PayPal using my passkey in Safari on both iOS and macOS, PayPal asks for my TOTP code! (Could someone please explain passcodes to PayPal?)

  • michaelyork's avatar
    michaelyork
    Frequent Contributor
    2 years ago

    I can also confirm (if it's helpful to folks) that the fix is no longer present in the latest RC build. Was wondering if I'd gone crazy! I remembered things working fine a couple weeks back.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hopefully we see an iOS update with a fix soon.

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    @Flawless

    Thanks for the question. It looks like the fix that was included with iOS 17.1 beta 3 was reverted in the Release Candidate version so we'll likely need to wait for a future update.

    -Dave

  • Former Member's avatar
    Former Member
    2 years ago

    Can we expect a fix with the release of iOS 17.1?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    1proller

    I'm happy to hear that things are working in the latest beta of iOS, hopefully the fix will make it to the stable version soon. šŸ™‚

    -Dave

  • 1proller's avatar
    1proller
    Occasional Contributor
    2 years ago

    finally I managed to create passkeys for PayPal and TikTok and saved in 1p. iOS 17.1 beta 3 and 1p beta 8.10.18

  • Former Member's avatar
    Former Member
    2 years ago

    +1, can confirm all the issues that the OP saw in the first post happened to me when trying to add a passkey to 1Password for PayPal. Adding it to iCloud Keychain worked for me instead.