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Forum Discussion
Passkey crashes PayPal app
I managed to create a passkey in the PayPal app on iOS. (Trying in Safari on both macOS and iOS said that the browser wasn't supported.)
When I try to login to the PayPal app using my passkey, the app crashes.
BTW, when I saved the passkey, 1Password changed the name of my login item from "PayPal" to "paypal.com". Is this intentional?
Also, I had 1Password open to the login item when I created the passkey. When I went back to 1Password, it didn't show the passkey in the item. I had to select another item and come back to see that it was there. (My other devices showed the passkey immediately.)
1Password Version: 8.10.16
Extension Version: Not Provided
OS Version: iOS 17.0.1
Browser: Not Provided
28 Replies
“As Dave mentioned above, saving passkeys for PayPal on iOS works in Safari and you can then use the passkey to sign in to the PayPal app on iOS :)”
Hi. You cannot use the passkey to sign into the PayPal app, as it crashes when you try to do so. (I assume This must be a bug with the app)
However there is a workaround. Uninstall and reinstall the app and when you try to login it will initiate a Safari session which will let you use the passkey to login. You’re then good as long as you don’t log out of the app.
1p_jac1Password Team
Hi @SchmidSP,
We're continuing to work with our partners at Apple to work on a fix for this in iOS 17 but we don't have any information or timeframes to share. I would recommend, however, to keep iOS updated on your iOS device so you're the first to receive this fix in a future version of iOS: Update your iPhone or iPad – Apple Support.
As Dave mentioned above, saving passkeys for PayPal on iOS works in Safari and you can then use the passkey to sign in to the PayPal app on iOS :)
Can confirm. I’m happy to read that the issues I encountered are already known and will be addressed!
+1
Paypal doesn't recognise passkey support on Safari 16.6 on macOS 13.5.2. Trying to add a passkey on the iOS app using 1Password causes a crash back to the home screen. 1Password has saved the passkey, but PayPal knows nothing about it (revisiting PayPal's "Manage Passkeys" still shows no passkey set).- 1P_Dave
Moderator
Hello gmpalter! 👋
I'm sorry that you're running into trouble when saving passkeys on iOS. While 1Password is ready to support passkey authentication in iOS native apps, we are aware of an issue on iOS 17 that impacts users from being able to save and use passkeys to sign in.
We are working with our partners at Apple to find a resolution to this issue. You can continue to create and sign in using passkeys, with 1Password, in the Safari app.
BTW, when I saved the passkey, 1Password changed the name of my login item from "PayPal" to "paypal.com". Is this intentional?
Our developers are aware of this issue and hope to release a fix as soon as possible. I've added your report to the internal work item open here on our end.
-Dave
ref: dev/core/core#23706
ref: dev/core/core#23918
