Forum Discussion

5t8sn7eld's avatar
5t8sn7eld
Occasional Contributor
8 months ago
Solved

Passkey no longer working on Boursobank

Hello, I uses passkey since 2023 on Boursobank without any issues. Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website s...
passkeys
windows
  • 1P_Dave's avatar
    1P_Dave
    5 months ago

    Hello folks, 

    Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:


    If you're still running into an issue after updating then let me know and I can help further. 

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello benjamindavid​ and 5t8sn7eld​! 👋

I'm sorry that you're running into trouble when saving and signing in with a passkey on BoursoBank's website. I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/passage/passkey-no-longer-working-on-boursobank/155417
  • Your forum username: username


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

armazor's avatar
armazor
New Contributor
8 months ago

Hi, same error.

Num ticket : KFX-81723-639

Thx