Forum Discussion

branok75's avatar
branok75
Occasional Contributor
8 months ago

Passkey on Safari results in error "PublicKeyCredential" after upgrade to Mac OS 15.4

Hi all, after upgrading to Sequoia 15.4, authentication using Passkey (which is required by my employer) ends with error message "TypeError: Can only call PublicKeyCredential.toJSON on instances of P...
browser extension
macos
andre30's avatar
andre30
New Contributor
3 months ago

Hello,

As a paying customer, I would expect a more professional response and timely resolution. The issue first appeared in early November 2024. I am certain this is on your side, as it was identified internally at the time.

I understand how support and development processes work, but it should not take a full year to resolve a problem of this nature. For your customers, being unable to access Oracle sites (and potentially others) is highly discouraging.
You may consider it “just one site,” but for me it represents 70% of my daily logins. Open-source alternatives have already resolved this issue.
This is not personal to anyone on your team, but I ask sincerely: would you accept this level of support if you were in my position?

With all honesty,
Andreas

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    andre30​ 

    I'm sorry for the continued frustration. This is something that our development team is working on a fix for but there are a few different moving pieces that have delayed the fix being ready for release. Hopefully we'll have an update to share soon. 

    For the time being, you should be able to use a different sign-in method until the passkey issue is resolved. 

    -Dave

    • andre30's avatar
      andre30
      New Contributor
      3 months ago

      Hi Dave,

      This is exactly what I’ve been doing over the past year. Recently, I’ve been using the workaround shared here:
      https://github.com/bitwarden/clients/issues/12060#issuecomment-2668801199
      But for a seamless experience? Not even close. Sure, I could just use iCloud or Chrome passkeys—so in that case, what’s the point of using 1Password?

      For some sites (oracle SSO), passkeys are the only allowed login method and I cannot blame them trying to promote security. 

      Thanks
      A

  • slessard's avatar
    slessard
    New Contributor
    3 months ago

    Andreas has captured my frustrations perfectly. I am completely frustrated that 1Password hasn't shown any progress on this issue.