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victorkr's avatar
victorkr
Occasional Contributor
5 months ago

Passkey won't popup in Safari for google authentication

I use to login in a site using google. This time google wanted more credentials and ask me to sign with my access key. 1password wouldn't pop up the passkey. I had to close Safari and try again in or...
browser extension
macos
passkeys
victorkr's avatar
victorkr
Occasional Contributor
5 months ago

Hello Dave,

I don't think I can reproduce the issue. Something stored in that Safari/1Password session prevented the passkey to pop up until I closed Safari. After opening Safari again, I logged out of the site that produced the issue but 1Password offered me the passkey each time I logged in. 

When the issue occurred other sites worked well, at least a couple I tried.

Without reproducing the fault it will be difficult to find the problem and a solution. If there is anything  I can look in 1Password let me know.

Victor

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    victorkr​ 

    It sounds like you might have run into an issue that we're currently tracking where the workaround is to open the website in a new tab. A fix is being tested by Apple in Safari Technology Preview and we're hopeful that it will be released for the stable version of Safari soon as well. 

    If you run into the issue again and opening the website in a new tab doesn't work then let me know. 

    -Dave

    #36808