Forum Discussion

vishalsheth's avatar
vishalsheth
Super Contributor
3 months ago

Password update

I created a login in 1Password. It was created in June 2024. Now on checking it’s showing different details for me and to my wife for the same account. The item is in the same folder which is shared ...
android
best practices
ios
vault management
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

Hello vishalsheth​! 👋

I'm sorry that you and your wife aren't seeing the same details in an item on both of your devices. So that I can better understand the situation can you tell me the following: 

  1. Do the details still differ when you both log in to your respective 1Password accounts on 1Password.com (in the browser, not the app)?  
  2. Can you confirm that the item is located in the same shared vault on 1Password.com? 
  3. What detail is different? 


I look forward to hearing from you.

-Dave

vishalsheth's avatar
vishalsheth
Super Contributor
3 months ago

I forgot to share additional information. When I opened the item where my wife was viewing correct data, and then closed it not by saving without making any changes the information got updated. 

The date was different. We were looking at the same item from the same location.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    vishalsheth​ 

    Thanks for the reply, I'm glad that you both see the same data now. If you see the issue pop-up again then please send an email to support@1Password.com along with a link to this thread and our support team can investigate further. 

    -Dave

    • vishalsheth's avatar
      vishalsheth
      Super Contributor
      3 months ago

      Hey 1P_Dave​ 

       

      Same data appeared only after I opened the item for edit and then closed it. This should not be the case.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        3 months ago

        vishalsheth​ 

        Thanks for the reply, I'll need more information to better understand what might have happened. When the item showed a different dates for you and your wife:

        1. Who saw the correct version of the item? You or your wife? 
        2. Did you both see the correct version of the item when you logged in to your 1Password account on 1Password.com (in the browser, not the app)?
        3. Which device did you use to edit the item to fix it? Did you use the 1Password app on that device or 1Password.com? 
        4. Have you seen this issue before? Can you reproduce it again? 


        I look forward to hearing from you.

        -Dave