Forum Discussion

Frequent Contributor

12 months ago

Solved

Feedback for improving 1Password account recovery process

Hello, About the 1Password recovery process, for several months it has been possible to generate a recovery code. With this recovery code the chances to be locked out of the account are less, b...

android

1P_Dave
12 months ago
Hello nicos18! 👋

Thank you for the feedback! Currently, a recovery code allows you to recover access to your 1Password account if you lose either your account password or Secret Key (or, if you're using the passkey unlock beta, then you can recover access if you lose either your passkey or all of your trusted devices). To use a recovery code, you'll still need to have access to your email address to confirm your identity before being able to recover access to your passkey unlock account: Generate and use recovery codes

That being said, I can see how having more options for identity verification beyond access to your email address would be useful and I've filed a feature request on your behalf.

Regarding two-factor authentication (2FA), you can add multiple authentication factors so that you can still sign in even if you lose one factor. For example, you can add both an authentication app and a hardware security key:

Turn on two-factor authentication for your 1Password account

Use your security key as a second factor for your 1Password account

I hope that helps. 🙂

-Dave

ref: PB-41992348

vishalsheth

Super Contributor

2 months ago

I forgot to share additional information. When I opened the item where my wife was viewing correct data, and then closed it not by saving without making any changes the information got updated.

The date was different. We were looking at the same item from the same location.

1P_Dave

Moderator

2 months ago

vishalsheth

Thanks for the reply, I'm glad that you both see the same data now. If you see the issue pop-up again then please send an email to support@1Password.com along with a link to this thread and our support team can investigate further.

-Dave

tbird5000
New Contributor
2 years ago
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Yeah, I'm having a similar issue (also posted about it https://1password.community/discussion/144676/signing-into-sony-using-a-passkey-only-shows-a-qr-code#latest).

Started on MacOS in Safari with 1Pass browser extension- successfully created the passkey and can sign in there. However when trying to use the Android PSN app and sign in, I get the 'sign in via passkey prompts' but there doesn't appear to be any way to provide the passkey from 1Password to the PSN app. Just a lot of 'use another device' and QR code prompts.

Maybe it's working as intended, but I thought a passkey created one device/OS would be usable on others?
tbird5000
New Contributor
2 years ago
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Hi- having a similar issue.

On MacOS 14.3.1 created a passkey for Sony Playstation Network via Safari browser and 1Password extension. Passkey successfully saved to my 1Password account and I can see it synced across devices (can also log into the Playstation Network via passkey using same Safari and 1Password browser extension).

However when I try to log into the Playstation Network mobile app on Android 14 (Pixel 4a 5G), I get the prompt to 'sign in via passkey', but once I tap I simply get a 'Sign in another way- view options' prompt (which itself leads to 'Use another device' and a QR code).

Admittedly this might be working as intended, but I thought if the passkey is created and synced in 1Password, it is accessible crossplatform and not tied to a single device. Is it not possible to use a passkey created on MacOS but synced in 1Password on native apps in Android?

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update","id":"message:157820","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:157820","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:16785"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:157820"},"readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:157820"},"body@stripHtml({\"truncateLength\":200})":" I created a login in 1Password. It was created in June 2024. Now on checking it’s showing different details for me and to my wife for the same account. The item is in the same folder which is shared ...","body@stringLength":"465","rawBody":"

I created a login in 1Password. It was created in June 2024. Now on checking it’s showing different details for me and to my wife for the same account. The item is in the same folder which is shared between us. This is very surprising. I’m surprised with these new things happening on 1pwd8. With 1pwd7 I had never faced an issue like this.

This was checked on iPad, iPhone & Android.
Such issues are not acceptable from 1Password.

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vishalsheth

-Dave

","body@stringLength":"593","rawBody":"

-Dave

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I forgot to share additional information. When I opened the item where my wife was viewing correct data, and then closed it not by saving without making any changes the information got updated.

The date was different. We were looking at the same item from the same location.

","body@stringLength":"293","rawBody":"

I forgot to share additional information. When I opened the item where my wife was viewing correct data, and then closed it not by saving without making any changes the information got updated.

The date was different. We were looking at the same item from the same location.

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Hey 1P_Dave

Same data appeared only after I opened the item for edit and then closed it. This should not be the case.

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vishalsheth

Thanks for the reply, I'll need more information to better understand what might have happened. When the item showed a different dates for you and your wife:

Who saw the correct version of the item? You or your wife?
Did you both see the correct version of the item when you logged in to your 1Password account on 1Password.com (in the browser, not the app)?
Which device did you use to edit the item to fix it? Did you use the 1Password app on that device or 1Password.com?
Have you seen this issue before? Can you reproduce it again?

I look forward to hearing from you.

-Dave

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1P_Dave

I think you’re confused.

My wife was seeing the correct version.
we normally don’t login into the browser. We work through the app only.
It showed me the wrong version on android and iPhone. Now I clicked on edit and it started showing me the correct version. So I moved to home and was able to see the correct version. I didn’t use the browser.
I’ve not seen this issue before. It was not something that I created which I can reproduce it. If something like this happens again I’ll try and take a screenshot. I’ll try taking photo since screenshots would happen.

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