Passwords are not showing up on Android for Linked Apps with website credentials
I've been trying out 1password for my family and really enjoying it over other password managers like Lastpass. However, on Android I seem to be having issues with some apps when using credentials that were originally for the website version. For example, my captialone account works fine in browser but when I open up in app, 1P doesn't display my credentials. I have to manually open the 1P app and search for the account, copy and paste the password over. Could this be a permission issue? Is there a "health check" functionality that would check everything is good? Capitalone and thinkorswim are two apps that don't prompt me with credentials even though they are linked.
Let me know if there is more information I can provide and Happy new year!
1Password Version: 8.9.10 Extension Version: Not Provided OS Version: S22+ Android 13
Browser:_ Not Provided Referrer: forum-search:https://1password.community/search?Search=android%20app
I can understand your preference to copy and paste instead of using split screen mode. With US bank, you could also try these steps instead of switching between apps:
1. Open the US bank app and long press a sign in field.
2. Tap "Open 1Password".
3. Tap ⋮ next to your US bank item.
4. Tap the username field.
5. Tap back then tap your US bank item to fill the password.
6. Paste your username from the clipboard.
I don't like the split screen mode, to me it's more of a pain than just a normal copy and paste. Since I switched to show Below the fields it will occasionally fill in the username and password other times it will only fill in one of the fields.
I was having the same issue with the US Bank app on my android phone. Switching the Autofill setting to show Below the fields they relate to almost works. When I hold on the account name it pops up a box that says Autofill now and will put in the password but not the user ID which may not sound like a problem except I have so many user ID's that I have to go back to 1password and find the user ID. At least I'm only copying the user ID and not the password.
Hi @Mullaghroe, thanks for letting us know about this issue on your device.
If prompts are currently set above the keyboard, try setting them below fields and let me know if that improves the behavior:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Autofill.
4. Tap Display Autofill prompts > Below the fields they relate to.
If prompts are still not appearing, you can share a few apps or websites where you've seen this and I would be happy to take a look. For websites, please include the browser as well.
This seems close but not identical to my problem. I'm running 1Password 8 on Android 13 on a Pixel 6a. When I register for a new account or service I am never prompted to save a 1Password login. The same when I try to log back in to an app. I've got all the Autofill settings that you require including having 1Password selected as my Autofill service in phone settings. Can you help please?
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are not showing up on Android for Linked Apps with website credentials","id":"message:27493","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:27493"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:27493"},"body":"
I've been trying out 1password for my family and really enjoying it over other password managers like Lastpass. However, on Android I seem to be having issues with some apps when using credentials that were originally for the website version. For example, my captialone account works fine in browser but when I open up in app, 1P doesn't display my credentials. I have to manually open the 1P app and search for the account, copy and paste the password over. Could this be a permission issue? Is there a \"health check\" functionality that would check everything is good? Capitalone and thinkorswim are two apps that don't prompt me with credentials even though they are linked.
\n\n
Let me know if there is more information I can provide and Happy new year!
\n\n\n\n
1Password Version: 8.9.10 \nExtension Version: Not Provided \nOS Version: S22+ Android 13 \nBrowser:_ Not Provided \nReferrer: forum-search:https://1password.community/search?Search=android%20app
","body@stringLength":"1033","rawBody":"
I've been trying out 1password for my family and really enjoying it over other password managers like Lastpass. However, on Android I seem to be having issues with some apps when using credentials that were originally for the website version. For example, my captialone account works fine in browser but when I open up in app, 1P doesn't display my credentials. I have to manually open the 1P app and search for the account, copy and paste the password over. Could this be a permission issue? Is there a \"health check\" functionality that would check everything is good? Capitalone and thinkorswim are two apps that don't prompt me with credentials even though they are linked.
\n\n
Let me know if there is more information I can provide and Happy new year!
\n\n\n\n
1Password Version: 8.9.10 \nExtension Version: Not Provided \nOS Version: S22+ Android 13 \nBrowser:_ Not Provided \nReferrer: forum-search:android app
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Passwords are not showing up on Android for Linked Apps with website credentials","moderationData":{"__ref":"ModerationData:moderation_data:27507"},"body":"
Thanks xboom01. I agree with you there, both fields would of course be ideal but if it's only one it's much easier to work around a missing username.
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Lucky for me it's one of the usernames I can remember. The password field seems to always populate.
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I can understand your preference to copy and paste instead of using split screen mode. With US bank, you could also try these steps instead of switching between apps: \n1. Open the US bank app and long press a sign in field. \n2. Tap \"Open 1Password\". \n3. Tap ⋮ next to your US bank item. \n4. Tap the username field. \n5. Tap back then tap your US bank item to fill the password. \n6. Paste your username from the clipboard.
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I don't like the split screen mode, to me it's more of a pain than just a normal copy and paste. Since I switched to show Below the fields it will occasionally fill in the username and password other times it will only fill in one of the fields.
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Hey xboom01, I tested the US Bank app and see the same behaviour. I've reported this to our development team.
\n\n
In the meantime, you can use https://support.1password.com/getting-started-android/#use-1password-to-fill-in-apps-and-browsers into the US Bank app.
\n\n
Let us know if there's anything else we can help with!
\n\n
ref: dev/core/core#16229
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I was having the same issue with the US Bank app on my android phone. Switching the Autofill setting to show Below the fields they relate to almost works. When I hold on the account name it pops up a box that says Autofill now and will put in the password but not the user ID which may not sound like a problem except I have so many user ID's that I have to go back to 1password and find the user ID. At least I'm only copying the user ID and not the password.
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Hi @Mullaghroe, thanks for letting us know about this issue on your device.
\n\n
If prompts are currently set above the keyboard, try setting them below fields and let me know if that improves the behavior: \n1. Open and unlock 1Password for Android. \n2. Tap the account or collection icon. \n3. Tap Settings > Autofill. \n4. Tap Display Autofill prompts > Below the fields they relate to.
\n\n
If prompts are still not appearing, you can share a few apps or websites where you've seen this and I would be happy to take a look. For websites, please include the browser as well.
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This seems close but not identical to my problem. I'm running 1Password 8 on Android 13 on a Pixel 6a. When I register for a new account or service I am never prompted to save a 1Password login. The same when I try to log back in to an app. I've got all the Autofill settings that you require including having 1Password selected as my Autofill service in phone settings. Can you help please?
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Thanks for the update @jchamp! I'm glad to hear you got that working.
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1P_Timothy that was the exact problem. The name of the 2nd account didn't mention \"Chase\". I've corrected it. Thanks!
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