Forum Discussion

Former Member's avatar
Former Member
5 months ago

Passwords deleted from account - urgent help needed

Yesterday all my passwords were deleted from my account and they are not found in the recently deleted folder. This creates an urgent situation for me, and I hope that someone from the technical team...
discussion
passkeys
vault management
1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
5 months ago

Hi Former Member,

I see you emailed 1Password Support and that they're working with you. They'll be the right folks to help you with this, so keep the conversation going there and I hope you get a speedy resolution!

Former Member's avatar
Former Member
5 months ago

Thanks very much Simon for yours and team's help on this issue. I will definitely appreciate a speedy resolution. I've explained the situation and my request in the email chain. If a senior member of the team or someone on the technical staff could reach out to me, that would be amazing. 

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    5 months ago

    Hey, I see what appears to be conversation with you via support email. Please continue that discussion. I'm going to close this conversation to prevent duplication of efforts.