Forum Discussion

Former Member's avatar
Former Member
5 months ago

Passwords deleted from account - urgent help needed

Yesterday all my passwords were deleted from my account and they are not found in the recently deleted folder. This creates an urgent situation for me, and I hope that someone from the technical team...
discussion
passkeys
vault management
1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
5 months ago

Hi Former Member,

I see you emailed 1Password Support and that they're working with you. They'll be the right folks to help you with this, so keep the conversation going there and I hope you get a speedy resolution!

Former Member's avatar
Former Member
5 months ago

Hi Simon, Just wanted to check again - is there any way for me to get in touch with your technical team?

 

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi Former Member​, thanks for following up with us. 

    I can understand how troubling this situation must be, so I totally get your concern and urgency. Our support team directs tickets to the appropriate experts on the team, as such I'm sure it's in the right hands. To avoid any duplication, I would suggest continuing the conversation with our team via email. 

    If there's anything we can help with in the meantime, just let us know. Thanks again.