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PLD99's avatar
PLD99
6 days ago

Pixel 10 issues

A new Pixel means new ways for Google to break things. Just wanted to see if anyone else can confirm and possibly make the 1Password team aware if they aren't already:

  • Autofill within the app version of the Chrome browser (when apps redirect to the "light" version of Chrome for logins) does not work. Either the 1password popup never shows above the keyboard or near the login fields, or they show up but do not paste the login info. The "full" version of Chrome works fine
  • This is probably unrelated to the Pixel 10 itself, but setting up my Google account on the new phone broke the passkey within 1Password. I get the error "You’re trying to sign in on a device Google doesn’t recognize, and we don’t have enough information to verify that it’s you. For your protection, you can’t sign in here right now" when attempting to sign in on the web. I deleted the passkey in 1password and created a new one and all is working now. The Pixel 10 did set up a hardware passkey when the account was first added, but it was never used.

The autofill thing is a bit weird, as I was previously on a Pixel 8, which was also on Android 16 and worked great. If there is a workaround please let me know, but I'm guessing this was caused Google breaking something!

android

3 Replies

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hi PLD99​! Thanks for letting us know about the behaviour you're seeing on your Pixel 10.

    On your first point, I tested a couple in-app browsers and didn't see an issue. Typically I'd recommend opening the page up in Chrome rather than staying in the app (from the in-app browser you can tap ⋮ > Open in Chrome), but I understand that can be disruptive. Do you recall which app you encountered this in?

    Hi GolferWHH​! Thanks for weighing in here as well. Let us know how it goes recreating the passkey. This is not something I recall seeing myself, so we'll definitely want to be on the look out for any issues as folks get set up with the new 10's.

    Thanks both!

    • GolferWHH's avatar
      GolferWHH
      Occasional Contributor
      2 hours ago

      I've been able to get access to my Google Accont's "Sensitive Information" (Security section) from my Windows PC and from my Pixel 10.  I'll be honest I'm not sure what the source of the problem was.  But as best as I can recall this is what I did.

      First I have 2-Step Verication on for my Google Account.

      If I tried to access any element of the Security section on my Windows PC, it would try and "Authenticate" on the Pixel 10.  Then all sorts of crap happened and I could not Authenticate.

      I interacted with Google Help who were next to useless, or at least we were never able to speak the same language as they kept referring me to how to "recover you account" and I could never get anything but suggestions to review Google Help articals on account recovery.

      In web searches I found a video on adding Google authenticator as a way to achieve 2-step authentication.  I was able to do so, but ended up adding a second entry for my Google Account.  At least it allowed me into my security section of my Account.

      Then I deleted a Passkey associated with my Google Account in 1Password.  I logged into my Google account on Windows and added a Passkey.

      All of a sudden, when I access Security section of my Google Account from Windows I get a Google Popup "Verifying it's you"  with the option to signin with a Passkey.  A 1Password popup shows with "signin with PassKey".  I think this then starts Google's 2-Step authentication, and I get a Google Play Store (??) message on my Pixel 10, I select "Yes it is me trying this"  and I get a 3 numbers on the Pixel 10 that match the code displayed on the WIndows PC.

      I must confess this whole 2-step authentication stuff from Google is a real pain, and I ran full speed into the snake pit with a new Pixel 10.  All seems to be working, so I'll not poke the bear any more.   

      Passkeys with 1Password seem to work relatively well.   Adding 2-FA just adds a layer that can confuse and confound.  

      Like a mushroom farm "Keep them in the dark and feed them ........"

      Sorry for any confusion I've added to this.

  • GolferWHH's avatar
    GolferWHH
    Occasional Contributor
    3 days ago

    I'm having similar problems since I got a new Pixel 10.    I've been going throught my Google Account and confirming everything is good.  I have 2-Step Verification on and when I try and change "Sensitive" information Google takes me off in a Catch 22 situation, starting with the same message as you note.  I'll try the delete and recreate a Passkey for my Google Account