Forum Discussion

jessecc's avatar
jessecc
New Contributor
1 month ago

"Press The 1Password Icon In Your Browser’s Toolbar To Unlock"

After a recent update, I get "Press The 1Password Icon In Your Browser’s Toolbar To Unlock" for every attempt to use 1password in the browser when 1password desktop app is open. When I investigate, I see "Integration status: Connection problem" on the app's settings page. 

I see that this is a frequently occurring problem. I've tried some of the suggested fixes and am having no luck. Not sure where to go from here. 

1Password Version: 8.11.18
Extension Version: 8.11.16.35
OS Version: Windows 11 24H2 26100.2894
Browser:_ Firefox 145.0.2 (64-bit)

browser extension
windows

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    Hello jessecc​! 👋

    I'm sorry that you're seeing a connection issue between 1Password in Firefox and the 1Password desktop app. As a first step, please try all of the suggestions in this article: 


    If that still doesn't work then, I'd like to ask you to create and share a console log of 1Password in your browser:

    Save a console log for 1Password in your browser

    Attach the console log to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/press-the-1password-icon-in-your-browser%E2%80%99s-toolbar-to-unlock/165015
    • Your forum username: jessecc


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave