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cbhiv's avatar
cbhiv
New Contributor
6 months ago

Problems with Safari 18.4 logins

1P erratic with safari 18.4  Can restart Mac and then 1P seems to work on various websites but then after logging in and out does not seem to fill the user names and password for a new login. Not true for all web sites , just for some. Was working up until the last few weeks.

browser extension
discussion

4 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    Hello cbhiv​! 👋

    I'm sorry that you're running into recurring issues with 1Password when using Safari 18.4. I suspect that you're running in a known issue that our development team is currently investigating. 

    The next time that you run into the issue, does simply opening the current website that you're on in a new tab get things working again in the new tab? That will help me to confirm whether you're running into the known issue.

    -Dave

    #36808

    • cbhiv's avatar
      cbhiv
      New Contributor
      6 months ago

      Dave:
      No  it does not seem to open the website if I click on "open in a new tab"--Restarting the computer seems to work--but then after logging in and out I seem to have trouble logging in a second time--On one website in particular, which is the one that I first had trouble with. when I try to log in I am asked to call the rep but after trying two or three times tryingn to login it may log in to the site--very frustrating 
      I may not be approaching this is in enough of a consistent manner to definitively pin down the problem--

      Thx for the note  hope they get this fixed wherever the problem lies  

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        6 months ago

        cbhiv 

        Thanks for the reply. So that I can confirm whether you are running into a known issue, or a new issue that needs to be investigated further, I'd like to ask you to create a diagnostics report from 1Password in your browser:

        Send a diagnostics report (browser extension)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/problems-with-safari-18-4-logins/155987/replies/156100
        • Your forum username: cbhiv
        • A link to the webpage that isn't working.


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave