Forum Discussion

fbrownnc's avatar
fbrownnc
Occasional Contributor
2 years ago

Quick access shortcut no longer browses to web site

Running 1Password browser extension version 2.23.3, when I open Quick Access short cut, search an item in my vault and select it. It does not browse to the web site but begins entering my username a...
windows
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello fbrownnc, thank you for reaching out. I'm sorry about the issue you're running into with 1Password.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/145863
  • A screenshot of the issue. Make sure to not include any sensitive information in your screenshot.
    • https://support.apple.com/HT201361
    • https://support.microsoft.com/en-us/help/4488540/windows-10-how-to-take-and-annotate-screenshots

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to assisting you further.

-Evon