Forum Discussion

Daisame's avatar
Daisame
New Contributor
2 years ago

Rarely works with Windows Hello

I use 1Password on my work laptop, my home laptop, and my home PC, and it rarely works properly with Windows Hello. It is very hit or miss, but mostly miss. On my work laptop, it prompts me for my m...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Daisame! 👋

I'm sorry that Windows Hello for 1Password isn't working properly on all three of your Windows PCs. So that I can better understand the situation can you tell me the following:

  1. When the issue occurs, are you usually unlocking the 1Password desktop app itself or the browser extension?
  2. When the issue occurs, have you already unlocked 1Password at least once since you last restarted or shut down your Windows PC? Does 1Password unlock properly using Windows Hello after the first unlock until the next time that you restart or shut down your PC?
  3. Are these issues new or have you always been running into them since you've started using 1Password 8?

I look forward to hearing from you.

-Dave