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Re: Biometric unlock not working: That didn't work. Check your password and try again
I haven't seen any more communication over email for this issue as well.
Thanks!
2 Replies
- 1P_Dave
Moderator
The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
-DaveI have a 2025 Motorola Razr Plus, and I'm having the same issue as everyone else here - the fingerprint login isn't working. I've tried clearing the cache, clearing all storage for 1password, removing the app and installing it again ... no difference.
More specifically: On the first start after enabling biometrics, it asks for my fingerprint, then stalls for a bit, tells me "that didn't work" and asks for my password. On the next start (and all subsequent ones, unless I reinstall) the app tells me that it needs my password in order to enable biometrics. (Spoiler alert: It doesn't enable biometrics).
This is the only app using biometrics that's behaving this way; all other apps work fine.
Saying that "the dev team is investigating" == "solved" is mindboggling, btw. I'll agree that it's solved when I can use my fingerprint for login, until then it's most definitely NOT solved.
