Forum Discussion

instanttim's avatar
instanttim
Occasional Contributor
3 months ago

Re: Desktop app and extension don't integrate

I dunno if necro-ing this thread is better or if staring a new post/thread entirely is better.

But this is happening again, where the extension fails to load, autofill doesn't work, multiple times a day. 

The "fix" is to turn off the the extension (in Safari settings) and turn it back on again, then it works for awhile. And think it's only happening if you have multiple profiles which maybe few people do?

MacOS 15.4 Beta (24E5238a) (i'm updating to the 24E248 non-beta right now)
Safari Version 18.4 (20621.1.15.11.5)

1Password browser extension version 8.10.70.27
81070027, on STABLE channel

browser extension
macos

6 Replies

  • instanttim's avatar
    instanttim
    Occasional Contributor
    2 months ago

    It's a bit spotty. Right after I posted it started working fine again for a month or two.

    But this morning I got the following:

    1. extension shows the "Reload" button and message. Clicking the button repeatedly does nothing.
    2. Turning off extension and turning it back on eventually brings it back (although not right away)
    3. Usually requires refresh of the page you were trying to sign-in on.
    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      instanttim​ 

      I'm sorry that you ran into issues with 1Password in Safari again. So that our team can take a closer look, I'd like to ask you to create a diagnostics report from 1Password in your browser:

      Send a diagnostics report (browser extension)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/re-desktop-app-and-extension-dont-integrate/154117
      • Your forum username: instanttim


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave

      • instanttim's avatar
        instanttim
        Occasional Contributor
        2 months ago

        Coincidently it's not working right now (Open 1Password button in the extension popover) yet when i went to settings it showed a green dot! I sent the diagnostics though, and the Support ID is ADH-73423-887. 

         

    • instanttim's avatar
      instanttim
      Occasional Contributor
      2 months ago

      And just now I got the "oops" version later the same day. Clicking reload doesn't do anything.

      But then an hour later it's working fine 🤷

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello instanttim! 👋

    I'm sorry that 1Password for Safari is running into issues again, I've split your newest comment into a new thread just to keep the discussion focused on the latest versions of 1Password. 

    When 1Password for Safari stops working, do you see an error message that says Oops, something went wrong when loading when you click on the 1Password icon in Safari's toolbar? If you do then does the extension start working again when you click the Reload 1Password button in the pop-up? 

    If you don't see the "Oops" error message when you open the 1Password pop-up then what do you see? Do you see an "Open 1Password" button? I look forward to hearing from you.

    -Dave

    • instanttim's avatar
      instanttim
      Occasional Contributor
      2 months ago

      I don't know how to reliably reproduce or otherwise make it happen.