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Recent Android update breaks autofill for some apps
Just did an update on my Galaxy S23, using beta channel 8.11.20. So far I have noticed 1password no longer offers to autofill on 1 of my apps. I am sure there are more but this one is one I use daily. It's the Etrade app. I used to be able to tap on user ID or password and 1password would ask which login. Now, nothing happens. I have to manually open 1password, copy the password, go back to Etrade, type in my username and then paste the password.
I tried rebooting my phone, turning off and on autofill options in 1password, removing the linked app from the stored password entry in 1password, and nothing works. I thought for sure once I removed the linked app and then logged into Etrade manually, 1password would ask to store the password for the app, but it didn't.
Thank you.
5 Replies
Exactly right, Dave. Used to be that login credential options would appear directly above the keyboard. Now, all I get is Open 1Password on almost every app login prompt. I've never seen it work the way it used to since the update that broke it. No amount of closing/reopening apps fixes it.
Clearly not the end of the world, at least I can still use autofill, it just takes more steps than it used to.
Probably a separate issue but when auto-filling, I occasionally see a 1Password window that asks if I want to "fill one time" or "always fill". Sometimes the "always fill" is available, and sometimes it's not and all I can choose is "fill one time". I'm not sure how the logic works of when to show "always fill" or not. To me, I would choose "always" every time if it were offered.
Thank you for checking into this!Also yes, I am obsessive about always updating apps on my phone, almost daily. So I do always have the latest releases of 1Password and other apps.
- 1P_Dave
Moderator
Hello rhkittredge​! 👋
I'm sorry that you're unable to autofill in the "Etrade" app and I apologize for the delay in responding. Just to confirm, is this the "E*TRADE: Invest. Trade. Save." from Morgan Stanley?
Can you tell me if you're still running into the issue after updating to the latest versions of the "Etrade" app and 1Password for Android? If you are then are autofill suggestions failing to appear at all? Or do they appear but tapping on them does nothing?
-Dave
Hello Dave, thanks for the reply. Yes, you are right about the Etrade app - it's the one from Morgan Stanley. However this issue happens with other apps as well, such as my primary banking app - Lake Michigan Credit Union.
1Password is behaving differently now than it used to, even before my original message about this problem. What used to happen is I would tap the password area of an app and above my on-screen keyboard, would be the logins found for that app/website. I could tap the login I wanted , it would auto-fill, and we were off to the races. Now, what I see is just "Open 1Password" where I have to tap that, scan my fingerprint, then choose the correct login to autofill from the "Suggestions" box. As a result, I have gone from one tap to 3 in newer releases of 1Password.
- 1P_Dave
Thank you for the reply. It sounds like autofill is working after you tap on "Open 1Password" but you're not seeing your login credentials suggested directly above the keyboard anymore. Let me know if I misunderstood.
If I got that correct then it sounds like you're running into a known issue that our development team is currently tracking. Some customers have reported that force closing both the affected app and the 1Password app can get things working again but that workaround doesn't resolve the issue for everyone.
I've added your report to our internal tracking item so that our development team is aware that you're affected. Hopefully the issue is resolved in a future update soon.
-Dave
Issue=FS-4301
