Regenerating and activating secret key in app.

@F_9083x:

We can look for your email manually. Did you send the message from the same email you use here on the forum?

Hi I sent you a diagnostic report to mailto:support+forum@1password.com with all details at 17:09 (one hour ago)
Did not get any number from bitbot…nothing in my spam folder🤔 Please let me know what to do 🙏👋

Understood :+1: :)

Thanks , I will be back 🙏 May take some time 👋

Hi @F_9083x,

Thanks for your patience :smile: That is something we've seen a few times before, but haven't been able to narrow down just yet. If you do regenerate your Secret Key again and experience the same issue, would you mind sending in a diagnostic report from your device? If it does occur, please note the time when the unexpected second authentication prompt appears, and include it in the email so we know where to look in the logs.

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/124128/regenerating-and-activating-secret-key-in-app#latest
• Your forum username: F_9083x

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Hi support,
I know it’s a good habit to be patient but want to avoid to be forgotten 😁 Can you please hep me out with my last question about “Regenerating and activating secret key in app.” In IOS topic. Thank you 👍

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Now I am sure : after regenerating the security key. i opened the vault and needed to insert the new secret key and my masterkey. I closed the app and reopened the app in the same way ( fingerprint)
This time there was no need to fill in my credentials ( secret key and masterkey).
Everything works fine. Why I succeed in one time and so many times I neeeded fill in secret key and masterkey twice?
Hope to hear from you 🙏

Regenerated a new secret key and inserted the excisting masterkey. After acception. I reopened the vault and had to do the same thing : new secret key and masterkey…
There’s no patron? One time logging in with new secret key and current master key is enough. Other time twice …
In both situations the secret key is new and master key iis same/ not changed.

I checked it out this weekend
When only regenerating the secret key ( not changing the masterkey) I see different situations.
Sometimes I need to login twice with my new secret key and masterkey.. Sometimes only one time is enough.
Is there a explanation for that? Matter of syncing?

Hi @F_9083x!

This sounds normal: after you changed your credentials, 1Password asked you to enter your Master Password once before it could unlock via Touch ID or Face ID once again.