I've been using 1P for many years. On iphone iOS, I often perform the "clean all history" operation in Safari with just one click. However, every time I do this, the 1P extension "Welcome to 1Passwo...
Thanks for reaching out. Unlike other browsers, Safari on both macOS and iOS clears the data that browser extensions store and use when you clear your browsing history. After you clear your browsing history, 1Password for Safari thinks that it's just been installed since it doesn't see any existing data and it will show the welcome screen. As far as I'm aware, there isn't anyway for 1Password for Safari, or other browser extensions, to persist data when you clear browsing history.
Out of curiosity, is there a reason why you're clearing your browser history so often? I can pass along your feedback and experience to our Product team so that they consider consider possible improvements for the future and would like to add that detail.
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for disable \"Welcome to 1Password\"","id":"message:154336","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:154336","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:19792"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:154336"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:154336"},"body@stripHtml({\"truncateLength\":200})":" I've been using 1P for many years. On iphone iOS, I often perform the \"clean all history\" operation in Safari with just one click. However, every time I do this, the 1P extension \"Welcome to 1Passwo...","body@stringLength":"710","rawBody":"
I've been using 1P for many years.
On iphone iOS, I often perform the \"clean all history\" operation in Safari with just one click. However, every time I do this, the 1P extension \"Welcome to 1Password\" page on safari pops up again and interrupts me, which I find completely unnecessary. No other extension behaves this way every single time.
I think it's time to add a feature to address this issue. It's quite bothersome for me. I now have to keep the 1P extension disabled most of the time to prevent the pop-ups.
If such a feature already exists, please let me know.
On iphone iOS, I often perform the \"clean all history\" operation in Safari with just one click. However, every time I do this, the 1P extension \"Welcome to 1Password\" page on safari pops up again and interrupts me, which I find completely unnecessary. No other extension behaves this way every single time.
I think it's time to add a feature to address this issue. It's quite bothersome for me. I now have to keep the 1P extension disabled most of the time to prevent the pop-ups.
If such a feature already exists, please let me know.
This is a suggestion from a personal user.
"},"Conversation:conversation:154336":{"__typename":"Conversation","id":"conversation:154336","solved":false,"topic":{"__ref":"ForumTopicMessage:message:154336"},"lastPostingActivityTime":"2025-04-09T13:52:14.534-07:00","lastPostTime":"2025-04-09T13:52:14.534-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:154336":{"__typename":"ModerationData","id":"moderation_data:154336","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:154336_1":{"__typename":"Revision","id":"revision:154336_1","lastEditTime":"2025-04-08T18:44:58.393-07:00"},"ForumReplyMessage:message:154390":{"__typename":"ForumReplyMessage","id":"message:154390","conversation":{"__ref":"Conversation:conversation:154336"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:154336/message:154390","revisionNum":3,"uid":154390,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Request for disable \"Welcome to 1Password\"","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:154390"},"parent":{"__ref":"ForumTopicMessage:message:154336"},"body":"
Thanks for reaching out. Unlike other browsers, Safari on both macOS and iOS clears the data that browser extensions store and use when you clear your browsing history. After you clear your browsing history, 1Password for Safari thinks that it's just been installed since it doesn't see any existing data and it will show the welcome screen. As far as I'm aware, there isn't anyway for 1Password for Safari, or other browser extensions, to persist data when you clear browsing history.
\n
Out of curiosity, is there a reason why you're clearing your browser history so often? I can pass along your feedback and experience to our Product team so that they consider consider possible improvements for the future and would like to add that detail.
\n
-Dave
","body@stringLength":"1040","rawBody":"
Hello ! 👋
\n
Thanks for reaching out. Unlike other browsers, Safari on both macOS and iOS clears the data that browser extensions store and use when you clear your browsing history. After you clear your browsing history, 1Password for Safari thinks that it's just been installed since it doesn't see any existing data and it will show the welcome screen. As far as I'm aware, there isn't anyway for 1Password for Safari, or other browser extensions, to persist data when you clear browsing history.
\n
Out of curiosity, is there a reason why you're clearing your browser history so often? I can pass along your feedback and experience to our Product team so that they consider consider possible improvements for the future and would like to add that detail.
\n
-Dave
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One-time password not 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[fortinet.com] One-time password not filled","moderationData":{"__ref":"ModerationData:moderation_data:157723"},"body":"
kevin_li was this corrected? I have the exact same issue with Fortinet Sites and the OTP I saved in 1password. THinks the field is a VISA card.!?
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Thanks for reaching out. The team is aware of a known issue where 1Password will incorrectly suggest a credit card for a 2FA field on both forticloud.com and fortinet.com. The issue is still open in our developer's backlog to be resolved in the future.
\n
For the time being, you can copy and paste or drag and drop your one-time password from the 1Password pop-up in your browser. I'm sorry for the inconvenience.
\n
-Dave
\n
#19645 #36711
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I have to copy paste as the pop up doesn't really work when It keeps thinking it's a VISA card.
If I can ask to escalate or tell your internal review teams to put a bump on this.
FortiGate is a big player now in the UTM market and I'm seeing a lot of deployments. This should be pushed up a bit so you show a better compatibly with other security vendors. Especially when 1Password themselves want to be player in the MSP space..
Moderator
